Poor service

Once again Blake & Associates have provide the poorest service. After my boyfriend's account was settled he received settlement letters. A month later he started receiving calls and texts from them saying his account is in arrears. We emailed their offices and they assured us that no more texts or calls would be made to him. Today we go into the bank and lo and behold we are unable to make a loan because Blake & Associates have not sent the settlement letters to Joshua Doore so it still shows that he is in arrears. Someone from Blake needs to contact us urgently as this is extremely upsetting.