DM
Darryl M
1 reviews | Active since Aug 2011
29 Nov 2022, 12:10
Pathetic Service from Blake and Associates
An agent contacted me from Blake and Associates to settle my fnb loan account. I agreed to settle the account and asked for them to debit my account on 1 december 2022 as what was left in my account was for an urgent doctors appointment. The agent confirmed numerous times that it will only be debited on the 1st December. Today they debited my account. I contacted their offices and they told me there is nothing they can do and i must ask fnb to reverse the amount. Fnb told me they cannot reverse the amount as Blake put a block on it.
Absolutely pathetic, they just break an agreement and do not care
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Replies (2)DM
Darryl M's updateReviewer Update
29 Nov 2022, 20:13Blake emailed me and said they will refund the money today or tomorrow latest only to email again a few hours later to say they will not do the refund as I only accepted the debit order mandate today . But fnb only sent me the notification to accept it today . I showed them proof and they have gone quiet .
DM
Darryl M's update29 Nov 2022, 20:13
Reviewer Update
Blake emailed me and said they will refund the money today or tomorrow latest only to email again a few hours later to say they will not do the refund as I only accepted the debit order mandate today . But fnb only sent me the notification to accept it today . I showed them proof and they have gone quiet .
Blake & Associates's replyOfficial
23 Dec 2022, 14:47Dear Mr Darryl Milner, Kindly note that we have actioned your request. We do apologies for any inconvenience caused and the delay in response to your query. Thank you.
Blake & Associates's reply23 Dec 2022, 14:47
Official
Dear Mr Darryl Milner, Kindly note that we have actioned your request. We do apologies for any inconvenience caused and the delay in response to your query. Thank you.