Pathetic service

Extemeley bad service!!! Consultants say they will get back to you with feedback. But dont. Been promised calls from Pamela, which I don't receive. Ashvir, who is supposedly a team leader, is also not helpful at all and says he will call back and doesnt. They both dont have any regard for customer service or know what sticking to their word means. I called Ashvir back just before he left work for the day and the several calls I made to his number were picked up everytime and then dropped deliberately. He said he'd call me at 3pm today. At 15h55 I had to call him!! After a month waiting for feedback on my FNB query and bouncing from different FNB call centers and chasing Blake &Ass for answers, I still dont have an answer to why FNB debited my savings account when I had an arrangement made with Blake &Ass, and also with no forewarning that they will debit my account, and no answer onwhen my money will be refunded to me. Now I am forced to accept the only option I've been given, to let FNB refund only some of my money because I have other accounts to pay. I feel like I'm constantly hitting my head against a brick wall. You guys are always waiting for feedback from FNB or sending another query. Nobody has customer service and the interest to calm an upset customer by picking up the phone and getting the feedback we need and find out why it's taking so long. I will not accept that after a month I must still wait for queries to be sent and feedback from FNB to reply I HAVE NEVER BEEN SO FRUSTRATED IN MY LIFE AND HAD TO BEG FOR MY OWN MONEY LIKE THIS. BLAKE AND ASS. SERVICE IS ABSOLUTELY PATHETIC. BLAKE &ASS. MADE AN ARRANGEMENT WITH ME FOR TO PAY WHAT I CAN AFFORD WITHOUT CHECKNG WITH FNB. IF THEY WILL ACCEPT MY PAYMENT. BLAKE HOWEVER JUST ACCEPTED MY PAYMENT, THEN NOW A MONTH LATER, AFTER ME ASKING AND ASKING AND ASKING WHY FNB FORCEFULLY TOOK MONEY FROM MY SAVINGS ACCOUNT, PAMELA AND ASHVIR TELL ME THAT I AM PAYING TOO LITTLE ACCORDING TO FNB. NOW FNB IS HOLDING MY MONEY THEY FORCEFULLY TOOK FROM MY SAVINGS, BECAUSE CONSULTANTS AT BLAKE AND ASS. CANNOT DO THEIR JOBS PROPERLY!! NOW I AM FORCED TO TAKE WHAT I CAN GET. NOT FAIR. I AM SURE IT IS ******* FOR MY MONEY TO JUST BE TAKEN WITHOUT AGREEMENT BY ME THE ACCOUNT HOLDER, AND NO ACCOUNTABILITY TAKEN FOR IT, NO REASON, NO FEEDBACK, NO COMMUNICATION.