1 reviews | Active since Mar 2023
Pathetic debt collection of the most unprofessional kind and no ability to produce invoice for their client PathCare
Blade & Associates offers some kind of debt collection service to PathCare, Medi-Clinic, in this instance, Oranjezicht Cape Town.
Blade & Associates is the most unprofessional, harassment kind of firm I have ever encountered.
Further, apart from Pathcare's terrible administration, Blake & Associates have completely lost the plot when it comes to working as their supplier.
1. I had a dental operation in April 2024. 2. Apparently blood tests were taken. I don't dispute this. 3. I never received an invoice. 4. My contact details are very well known, everywhere. The hospital. The dentist. The internet. Etc. 5. I never received an invoice, or a follow up call about outstanding debt. 6. Instead, as of a few weeks ago, (now October 2024), I get hunted by Blake & Associates.
Today, I ask the Blake & Associates call centre where is my invoice. Why they don't just email it. What is their answer? We don't have your email.
So instead of emailing, or invoicing me as one would expect, I get accused of not paying my debt? I consider this defamatory, an insult, and a form of aggressive harassment.
Do you want to see the joke? After I absolutely insist on the Pathcare invoice, and make it clear I want this escalated to Pathcare, I get three new emails, the most unprofessional emails I have ever encountered in my life.
> This message is for Mr X. The outstanding balance on your PathCare account is R 24.40, with a total due amount of R 920.60 which is payable immediately. Thank you. Blake and Associates (Pty) Ltd, Debt Recovery Division
I still don't have an invoice? No call from PathCare to reports their shoddy service?
Is this really a joke?
We are in receipt of your complaint, note that we are currently investigating and will provide a response.
Thank you.
Regards
We are in receipt of your complaint, note that we are currently investigating and will provide a response.
Thank you.
Regards
We acknowledge receipt of your query and do apologize for any inconvenience caused.
Note that we have escalated the matter to Pathcare, and they will be in contact with you shortly.
For further assistance please contact Esharie Deepchund, email ***
Thank you .
Thank you.
Kind regards,
We acknowledge receipt of your query and do apologize for any inconvenience caused.
Note that we have escalated the matter to Pathcare, and they will be in contact with you shortly.
For further assistance please contact Esharie Deepchund, email ***
Thank you .
Thank you.
Kind regards,
1. The hospital gives pathcare incomplete information.
2. The hospital misses a digit on my number.
3. The hospital, for some unknown reason, only gives them the wrong number.
4. Nobody know how to follow this up.
5. It idle for months and then gets handed over for collection.
6. The collection agency offends the client by accussing them of an unpaid debt.
Maybe you guys can start by updating that system email sent about unpaid debts.
1. The hospital gives pathcare incomplete information.
2. The hospital misses a digit on my number.
3. The hospital, for some unknown reason, only gives them the wrong number.
4. Nobody know how to follow this up.
5. It idle for months and then gets handed over for collection.
6. The collection agency offends the client by accussing them of an unpaid debt.
Maybe you guys can start by updating that system email sent about unpaid debts.
Please note that we will look into the above and provide feedback.
Thank you
Kind Regards
Roxanne Packaree Govender
Key Accounts Executive
Please note that we will look into the above and provide feedback.
Thank you
Kind Regards
Roxanne Packaree Govender
Key Accounts Executive