EM
E M
1 reviews | Active since Mar 2011
09 Dec 2022, 09:26
Pathetic client service
I have made an arrangement with Pathcare and I have it documented on email and have been paying according to the arrangement but Blake & Associates calls me all the time, everyday to ask when I will be making payment for the same account. I need clarity as to where the account is because the consultant Luyanda who keeps calling me does not understand what I am telling her. I even spoke to her supervisor Theresia Ramasamy who told me my arrangement with Pathcare is null & void. How can this be? According to both Luyanda and Theresia, they can see i made payment but yet every time they call they want to know when I am making payment. I need clarity please
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Replies (3)
Blake & Associates's replyOfficial
09 Dec 2022, 11:57Good day Mrs Marinus, Kindly accept our most sincere apology for any inconvenience. As per telephonically confirmation your arrangement with PathCare is valid and has been noted. Going forward all communication from Blake will be halted. For further queries or assistance please do not hesitate to contact me on *** or *** Kind RegardsEsharie
Blake & Associates's reply09 Dec 2022, 11:57
Official
Good day Mrs Marinus, Kindly accept our most sincere apology for any inconvenience. As per telephonically confirmation your arrangement with PathCare is valid and has been noted. Going forward all communication from Blake will be halted. For further queries or assistance please do not hesitate to contact me on *** or *** Kind RegardsEsharie
EM
E M's updateReviewer Update
09 Dec 2022, 13:30Good Day Esharie
Thank you for your response. However, I was called again by someone from your admin team giving me a different amount compared to the amount from my agreement with Pathcare. The agreement states the following:
"Thank you for your recent commitment to settle your PathCare account..The total amount of this arrangement is R 1,202.90 and will be settled over 6 Instalment/s .Your first instalment of R 200.49 is payable by 2022-12-10 .A final instalment of R 200.48 will be settled by 2023-05-10 . "
Why is costs be added to this amount? I do not have any dealings or agreements in place with Blake & Associates regarding this account. My agreement is with Pathcare for the amount stated on our agreement. I do not see why I should be held liable for a mistake made on your side?
In addition to all this chaos, I just received an SMS stating that I do not have an agreement with Pathcare. Contact number and email address on the SMS are the details of Blake & Associates: *** & ***. I have emailed my proof of my VALID AND ADHERED TOO AGREEMENT to the email address provided.
The service received from your company is really pathetic and your staff seems to be *********** in their service delivery. Everyone who calls has a different story, excluding factual information. I do not feel TCF is being practiced here. When is this going to be sorted? Please provide complete clarity regarding the matter and advise your staff not to contact me in any way regarding this again.
Kind Regards
Thank you for your response. However, I was called again by someone from your admin team giving me a different amount compared to the amount from my agreement with Pathcare. The agreement states the following:
"Thank you for your recent commitment to settle your PathCare account..The total amount of this arrangement is R 1,202.90 and will be settled over 6 Instalment/s .Your first instalment of R 200.49 is payable by 2022-12-10 .A final instalment of R 200.48 will be settled by 2023-05-10 . "
Why is costs be added to this amount? I do not have any dealings or agreements in place with Blake & Associates regarding this account. My agreement is with Pathcare for the amount stated on our agreement. I do not see why I should be held liable for a mistake made on your side?
In addition to all this chaos, I just received an SMS stating that I do not have an agreement with Pathcare. Contact number and email address on the SMS are the details of Blake & Associates: *** & ***. I have emailed my proof of my VALID AND ADHERED TOO AGREEMENT to the email address provided.
The service received from your company is really pathetic and your staff seems to be *********** in their service delivery. Everyone who calls has a different story, excluding factual information. I do not feel TCF is being practiced here. When is this going to be sorted? Please provide complete clarity regarding the matter and advise your staff not to contact me in any way regarding this again.
Kind Regards
EM
E M's update09 Dec 2022, 13:30
Reviewer Update
Good Day Esharie
Thank you for your response. However, I was called again by someone from your admin team giving me a different amount compared to the amount from my agreement with Pathcare. The agreement states the following:
"Thank you for your recent commitment to settle your PathCare account..The total amount of this arrangement is R 1,202.90 and will be settled over 6 Instalment/s .Your first instalment of R 200.49 is payable by 2022-12-10 .A final instalment of R 200.48 will be settled by 2023-05-10 . "
Why is costs be added to this amount? I do not have any dealings or agreements in place with Blake & Associates regarding this account. My agreement is with Pathcare for the amount stated on our agreement. I do not see why I should be held liable for a mistake made on your side?
In addition to all this chaos, I just received an SMS stating that I do not have an agreement with Pathcare. Contact number and email address on the SMS are the details of Blake & Associates: *** & ***. I have emailed my proof of my VALID AND ADHERED TOO AGREEMENT to the email address provided.
The service received from your company is really pathetic and your staff seems to be *********** in their service delivery. Everyone who calls has a different story, excluding factual information. I do not feel TCF is being practiced here. When is this going to be sorted? Please provide complete clarity regarding the matter and advise your staff not to contact me in any way regarding this again.
Kind Regards
Thank you for your response. However, I was called again by someone from your admin team giving me a different amount compared to the amount from my agreement with Pathcare. The agreement states the following:
"Thank you for your recent commitment to settle your PathCare account..The total amount of this arrangement is R 1,202.90 and will be settled over 6 Instalment/s .Your first instalment of R 200.49 is payable by 2022-12-10 .A final instalment of R 200.48 will be settled by 2023-05-10 . "
Why is costs be added to this amount? I do not have any dealings or agreements in place with Blake & Associates regarding this account. My agreement is with Pathcare for the amount stated on our agreement. I do not see why I should be held liable for a mistake made on your side?
In addition to all this chaos, I just received an SMS stating that I do not have an agreement with Pathcare. Contact number and email address on the SMS are the details of Blake & Associates: *** & ***. I have emailed my proof of my VALID AND ADHERED TOO AGREEMENT to the email address provided.
The service received from your company is really pathetic and your staff seems to be *********** in their service delivery. Everyone who calls has a different story, excluding factual information. I do not feel TCF is being practiced here. When is this going to be sorted? Please provide complete clarity regarding the matter and advise your staff not to contact me in any way regarding this again.
Kind Regards
Blake & Associates's replyOfficial
09 Dec 2022, 17:23Good Evening Mrs Marinus, As per telephonically confirmation your original balance was R1202.90 however you have since made a payment hence the difference(decrease) in balance owed. No cost or interest is accrued on your account. Note the Sms communication was initiated prior to the complaint being received. Kindly accept our most sincere apology for any inconvenience. For further queries or assistance please do not hesitate to contact me on *** or *** Kind RegardsEsharie
Blake & Associates's reply09 Dec 2022, 17:23
Official
Good Evening Mrs Marinus, As per telephonically confirmation your original balance was R1202.90 however you have since made a payment hence the difference(decrease) in balance owed. No cost or interest is accrued on your account. Note the Sms communication was initiated prior to the complaint being received. Kindly accept our most sincere apology for any inconvenience. For further queries or assistance please do not hesitate to contact me on *** or *** Kind RegardsEsharie