NN
Ntombozuko N
1 reviews | Active since Aug 2015
30 Oct 2019, 22:58
Paid up letter still not issued to me
I had a Russells account that was handed over to Blake and Associates, I paid up the account and was advised that I will get a paid up letter with 10working days. It is now a month and nothing has been sent to me. No communication what so ever, my credit bureau shows a default of this account that I have paid off and daily my credit score is decreasing. I WANT MY PAID UP LETTER AND CREDIT PROFILE UPDATED!!! Proof of payment was submitted long time ago... I AM FED UP NOW.
Helpful (0)
Replies (3)0
Replies (3)
Blake & Associates's replyOfficial
31 Oct 2019, 09:32 Good day Miss N Nyatyhoba
Kindly accept our most sincere apologies for any inconvenience caused.
Kindly accept our most sincere apologies for any inconvenience caused.
Please note that we have flagged your account accordingly so that you do not receive further correspondences from us, we have requested your paid up letter and have sent to you via email.
Please do not hesitate to contact us in the instance of any further concerns or queries. Contact details as follows: *** or email: ***
Thanking you in advance.
Ronell Pillay
Please do not hesitate to contact us in the instance of any further concerns or queries. Contact details as follows: *** or email: ***
Thanking you in advance.
Ronell Pillay
Blake & Associates's reply31 Oct 2019, 09:32
Official
Good day Miss N Nyatyhoba
Kindly accept our most sincere apologies for any inconvenience caused.
Kindly accept our most sincere apologies for any inconvenience caused.
Please note that we have flagged your account accordingly so that you do not receive further correspondences from us, we have requested your paid up letter and have sent to you via email.
Please do not hesitate to contact us in the instance of any further concerns or queries. Contact details as follows: *** or email: ***
Thanking you in advance.
Ronell Pillay
Please do not hesitate to contact us in the instance of any further concerns or queries. Contact details as follows: *** or email: ***
Thanking you in advance.
Ronell Pillay
NN
Ntombozuko N's updateReviewer Update
31 Oct 2019, 22:17The guy that called me in the morning was very rude to me,I dont even know his name. Even worse he told me that my ITC wont be updated as I am not the only client on the list to have an ITC updated so I should wait for my turn... Its a pity he called while I was busy with a client and could not respond to him... I AM HIGHLY DISSAPOINTED THAT YOU EMPLOY SUCH PEOPLE who do not have customer service ethics... I am still unhappy.
NN
Ntombozuko N's update31 Oct 2019, 22:17
Reviewer Update
The guy that called me in the morning was very rude to me,I dont even know his name. Even worse he told me that my ITC wont be updated as I am not the only client on the list to have an ITC updated so I should wait for my turn... Its a pity he called while I was busy with a client and could not respond to him... I AM HIGHLY DISSAPOINTED THAT YOU EMPLOY SUCH PEOPLE who do not have customer service ethics... I am still unhappy.
Blake & Associates's replyOfficial
01 Nov 2019, 14:35 Good day Miss N Nyatyhoba
Kindly note that I have looked into the feedback that you have sent and have noted that the Administration Clerk called you to try and resolve issue. Note that we have listened to the recording accordingly and have resolved all issues.
Kindly note that I have looked into the feedback that you have sent and have noted that the Administration Clerk called you to try and resolve issue. Note that we have listened to the recording accordingly and have resolved all issues.
Note that JDG has confirmed that your ITC profile has been updated . Once again I apologize for the inconvenience caused.
Please do not hesitate to contact us in the instance of any further concerns or queries. Contact details as follows: *** or email: ***
Thanking you in advance.
Ronell Pillay
Please do not hesitate to contact us in the instance of any further concerns or queries. Contact details as follows: *** or email: ***
Thanking you in advance.
Ronell Pillay
Blake & Associates's reply01 Nov 2019, 14:35
Official
Good day Miss N Nyatyhoba
Kindly note that I have looked into the feedback that you have sent and have noted that the Administration Clerk called you to try and resolve issue. Note that we have listened to the recording accordingly and have resolved all issues.
Kindly note that I have looked into the feedback that you have sent and have noted that the Administration Clerk called you to try and resolve issue. Note that we have listened to the recording accordingly and have resolved all issues.
Note that JDG has confirmed that your ITC profile has been updated . Once again I apologize for the inconvenience caused.
Please do not hesitate to contact us in the instance of any further concerns or queries. Contact details as follows: *** or email: ***
Thanking you in advance.
Ronell Pillay
Please do not hesitate to contact us in the instance of any further concerns or queries. Contact details as follows: *** or email: ***
Thanking you in advance.
Ronell Pillay