Paid up letter

I HAD AN ACCOUNT WITH MR PRICE FOR WHICH I HAVE SETTLED ON THE 24/05/2021 AND I REQUESTED THE ACCOUNT TO BE CLOSED AND TO BE GIVEN A PAID UP LETTER AND FOR MY ITC PAYMENT PROFILE TO BE UPDATED AND NO ONE IS WILLING TO HELP .I HAVE PHONED ON NUMEROUS OCCASSIONS AND AGENT ADVUSED THAT I NEED TO ASK BLAKES ATTORNEYS FOR THR LETTER AND WHEN I CALL BLAKES ATTORNEYS THEY ARE TELLING ME THAT THEY HAVE CLOSED THE ACCOUNT THEY WON'T BE ABLE TO HELP I NEED TO CALL MR PRICE HEAD OFFICE. I WILL LIKE THIS TO BE ATTENDED TO ASAP.