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JB
Jacques B

1 reviews | Active since Jul 2011

24 May 2018, 09:31

NOT Bongani

NOT Bongani Sikhonde!

i have been harassed on numerous occasions by various debt collection agencies by SMS and phonecalls for the last 3 years!

in the past week i have been phoned twice by B&A (17th May 18:02 & 24th May 08:28 - had cleared my phone memory or else there would have been a more comprehensive) each time i have expressly indicated i AM NOT Bongani Sikhonde.

apparently Bongani is making free with unpaid accounts (at Edgars, woolworths and Capitec) but as he keeps giving my cell number i have to deal with the general incompetence from all and sundry. Makes me wonder how any debt collection agency can survive if they can't get their facts straight or take a hint!

i trust this "review" will be rep**** to and that this will finally get me off the contact list

0
Replies (7)
Blake & Associates
Blake & Associates's reply24 May 2018, 10:01
Official

Good day,

Please accept our most sincere apologies for any inconvenience caused. Thank you for bringing this to our attention.

Kindly note we are unable to locate an account on our systems with the information provided, therefore kindly provide us with your phone number that you are receiving calls on so that we may be able to direct your request through to the correct department.

Please do not hesitate to contact us should you have any further queries.

Kind Regards

Sandipa Rattan

***

Best regards,

JB
Jacques B's update24 May 2018, 10:23
Reviewer Update
i would suggest you look for Bongani Sikhonde's Edgars, Capitec or Woolworths account details but apparently you can't find him anyway and hence keep contacting me. will send an email to you shortly.
JB
Jacques B's update24 May 2018, 10:34
Reviewer Update
email sent 24th May 10:27 AM Hi Sandipa, MY cell number which you do apparently have is ********81. have it removed from your system immediately as i no longer wish to receive any phonecalls or SMS' regarding this account. i am sick and tired of abusing your call centre staff for the general incompetence of Blake and associates and various other debt collection agencies. i trust this is clear enough.
Blake & Associates
Blake & Associates's reply24 May 2018, 12:16
Official

Good Day Jacque,

Thank you for allowing us the opportunity to investigate the matter further.

Kindly accept our most sincere apology for any inconvenience caused with regards to the communication from Blake and Associates.

As per telephonic conversation all telephone calls and correspondence from Blake and Associates will be halted going forward.

For further queries or assistance please do not hesitate to contact me on *** or ***

Best regards,

JB
Jacques B's update24 May 2018, 12:37
Reviewer Update
Well that lasted all of 20 min. i received a call in response to the above following my return email @ 11:54. Apologising for the phonecalls and inconvenience. THEN at 12:15 i received ANOTHER phonecall AGAIN LOOKING FOR BONGANI!?!?!?!?!??! seriously i cannot explain my absolute frustration with ALL of the above without excessive profanity! i seriously hope my phonecalls were recorded and are used for training purposes. My disbelief of this incompetence continues - waiting on the formal apology email letter and another phonecall!!
JB
Jacques B's update24 May 2018, 12:39
Reviewer Update
email apology received at 12:09 " Good Day Jacque, Thank you for allowing us the opportunity to investigate the matter further. Kindly accept our most sincere apology for any inconvenience caused with regards to the communication from Blake and Associates. As per telephonic conversation all telephone calls and correspondence from Blake and Associates will be halted going forward. For further queries or assistance please do not hesitate to contact me on ********** 954 or ********** " NOW
JB
Jacques B's update25 May 2018, 08:24
Reviewer Update
So the feedback is received is that Smita at Blake & Associates had to delve deeply into the various procedures and systems and send the contact update to the DMC agency who hosts all the relevant Debt information. She did follow up with a call and the following email "I do sincerely apologize and will look into the matter with the utmost urgency and ensure there is no reoccurrence. Once again please accept my humble apology for the last call received. " Hopefully the last time i get bothered regarding Bongani Sikhonde's spending habits (although not holding out much hope). Many Thanks to Smita. Fingers crossed.