1 reviews | Active since Oct 2015
No structure nor proper training and people skills and POOR POOR service
Recently my MFC account was handed over to Blake & associates for collection of outstanding balance after my vehicle was auctioned.
They are the 2nd collections company to contact me regarding this matter. After providing the previous company with relevant documents e.g affidavit etc of my unemployed status and unable to make any sort of arrangement for payment, the staff of Blake are phoning me EVERY SINGLE DAY for the same thing. Sometimes twice a day.
What my understanding is regarding these collections companies is that you can be called at least twice a month, beginning and end of the month.
What is frustrating and very UNPROFESSIONAL is that the agents calling has absolutely no info about you and any info transferred from the previous collections company. So you have to repeat yourself and they are very rude by talking 'over you' and also asking you if a friend or family member cannot assist with payment.
What BS is this? Harassment is what I would call it and being unprofessional.
Me being unemployed will definitely do a better job than their current agents. No structure nor proper training and people skills.
If this continues, my next step will be the ombudsman.
I hope your company will be putting more time in training staff in order for the client/customer not to feel harassed or threatened.
We all have debt and no one plans on running away from it, but if companies like yours provide inadequate service, I'm sure any south African will end up not paying their outstanding debt as they don't get given a fair chance and situations doesn't always allow you to make that payment.
So please jack up your staff training and make them understand that you are representing YOUR client and not themselves as the outstanding monies are not going into there pockets.
I hope your company will be putting more time in training staff in order for the client/customer not to feel harassed or threatened.
We all have debt and no one plans on running away from it, but if companies like yours provide inadequate service, I'm sure any south African will end up not paying their outstanding debt as they don't get given a fair chance and situations doesn't always allow you to make that payment.
So please jack up your staff training and make them understand that you are representing YOUR client and not themselves as the outstanding monies are not going into there pockets.