No Feedback & Managers dodging calls

I was offered a settlement on my FNB revolving loan account in June. The offer was made on the 27th of June and the settlement letter states that I will be furnished with a "paid up letter" within 7 days of settlement. Payment was made on the 28th of June and the POP was sent to Sinenhlanhla Ndlovu and I requested feedback regarding the process forward. No answer thus far. I have contacted Blake & Associates weekly to enquire on the status of my paid up letter. It has been 9 working days since the payment's been made.

I get a different answer every time I contact Blake & Associates. The managers are in meetings at the most Convenient times. Inconvenient for me but convenient for them. This would be every single time I call. Regardless of the time I phone in. Even the staff laugh when I comment on the suspicious meeting times.

I would like my paid up letter immediately as stated on your legal document. You are quite efficient when it comes to sending settlement letters and banking details but you conveniently lack the professionalism when it comes to honoring your commitments. I would like feedback immediately.