No communication!

Ive been several months paying my account with these people. FNB Credit CArd has ruined my life!. then this company phones me regularly for payment. i make a payment every month. when i ask for statement or how is the account i get no response, no emails and i dont even know whats happening. They cannot give me any info, no solutions. im trying to sort this out but i cant even get through to speak to someone who knows whats going on. FNB has messed up my credentials that i cannot even get help from my own bank account. we are all struggling and all we need is a little assistance. all i want is help to figure out my account and a solution.