No Assistance
So I was not able to pay my Truworths account for few months, then it got handed over to Blakes and Associates. I have been harassed with e-mails about payment arrangements and a debit order. On the 2nd Jan I sent a message to ********** to advise them that as from the end of the month I will pay R1, 000.00 on a monthly basis until I bring the account up to date. I got a reply asking me about the date yet I stated the date that I will start paying the account at the end of the month. I rep**** again on the 25th still confirming my arrangement but still this did not stop the harassment from Blakes about the arrears, no one has actually noted the arrangement except that they are worried about the date. I paid R850 on the 29th and sent the proof of payment and stated that I will be paying between R850 – R1, 500. I will not pay less than R850.00 but today I have received an sms about the arrears and the R850.00 payment has not been acknowledged.
How do I resolve this and get the arrangement to be noted on system?
Dear Ms FG Tongwane,
I trust that this mail finds you well.
Thank you for bringing this lapse of customer service to our attention as it allows us the opportunity to resolve and address so that we do not have a repeat of this situation.
I have tried to call you so that I may personally render an apology for the poor manner in which this matter has been handled and have been unsuccessful in making direct contact with you.
I would like to assure that your monthly arrangement of R850.00 via EFT has been captured on system by myself with payment due every month end. We thank you for your commitment to pay as well as payment received last month and value you as a customer of our Client.
I have also added your details to my personal follow up and thus, you will not receive any unnecessary communication from our offices. Note however that Truworths also sends SMS and Letters which are system driven and thus, you may receive SMSs and Letters due to the arrear status of the account.
Please do not hesitate to contact us in the instance of any concerns or queries.
Dear Ms FG Tongwane,
I trust that this mail finds you well.
Thank you for bringing this lapse of customer service to our attention as it allows us the opportunity to resolve and address so that we do not have a repeat of this situation.
I have tried to call you so that I may personally render an apology for the poor manner in which this matter has been handled and have been unsuccessful in making direct contact with you.
I would like to assure that your monthly arrangement of R850.00 via EFT has been captured on system by myself with payment due every month end. We thank you for your commitment to pay as well as payment received last month and value you as a customer of our Client.
I have also added your details to my personal follow up and thus, you will not receive any unnecessary communication from our offices. Note however that Truworths also sends SMS and Letters which are system driven and thus, you may receive SMSs and Letters due to the arrear status of the account.
Please do not hesitate to contact us in the instance of any concerns or queries.