*********** staff not doing their job

My Mother has a Pathcare account that needs to be paid up. She is disabled so they are contacting me since the beginning of the year to help with the payment. I have no problem in settling the account, and have requested numerous times that I would need to see the original statement before I make any payment.

Earlier, after Months of harassment and me every time requesting the statement from the call center and still not receiving any statement, they have finally gotten to the point where I was informed that I need to get it over whatsapp directly from Pathcare. I have tried the method and it does not work. They keep phoning and I tell them it does not work. After about 3 harassing phone calls later, they finally gave me the information that I need to email Pathcare for the statement. No problem. I asked the lady for the email address. She said she will find out and email it to me. Two days later and still waiting on the email, I again receive a call with the call center person not having a clue what is going on. So... it is just going in circles and unfortunately, until Blake & Associates does not start doing their work, no money can be paid over to settle the account.