EW
Eliza W
1 reviews | Active since Apr 2010
20 Jul 2016, 13:16
Ignoring Customer Requests
<p>Fed up with this company. Informed them I will settle all accounts in full by 30 June 2016 and they confirmed the accounts will then be closed or paid up. They phone me now in July saying I owe them R27 and then one of the accounts which I have long settled by then, will be closed. Told them to sort this out as I do not owe them or FNB anything after settling. It took them three weeks after I had to request numerous times some feedback regarding a paid up letter but it is no problem for them to phone you 3times a day when they want assistance from you. I asked for a recon of all payments made on all my accounts with them recently and also an explanation of the R27 issue and what happened, and STILL NO FEEDBACK OR REPLY. I need someone to SEND ME a reply with the request as stated above. Sick and tired of having to literally BEG for service.</p>
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Blake & Associates's replyOfficial
22 Jul 2016, 13:36Good day Mrs. Elishca Coetzee,
Kindly accept our most sincere apologies for any inconvenience caused.
As per our telephone conversation dated 21/07/2016 I would like to inform you that we are in the process of resolving the matter of your query.
Payment will be made into your account within the next 24/48 hours.
Once again, my sincere apologies for any inconvenience caused.
Thank you,
Bradley
Best regards,
Blake & Associates's reply22 Jul 2016, 13:36
Official
Good day Mrs. Elishca Coetzee,
Kindly accept our most sincere apologies for any inconvenience caused.
As per our telephone conversation dated 21/07/2016 I would like to inform you that we are in the process of resolving the matter of your query.
Payment will be made into your account within the next 24/48 hours.
Once again, my sincere apologies for any inconvenience caused.
Thank you,
Bradley
Best regards,