horrible service and ********** company

I send my proof of payment for my outstanding account with bradlows to blake and associate 4 weeks ago to IVAN CHETTY to update my payment but he still did not! he called me and said he is a manger and he will assist with updating the payment after i had been communicating to their consultants and they where all failing to assist me, up to today i still receive calls with the incorrect outstanding amount and no one is willing to assist, everyone is sending me from pillar to post. the service is horrible!!! IVAN CHETTY is now ignoring my follow up emails . i have send this to my query to my lawyer and ombudsman because bradlows and their debt collectors are just escalating my outstanding amount even when i made a payment arrangement and making payments they don't update!!