Harrassment and no service

<p>I have been dealing with Blake and Associates for a few months now. Despite the fact that I always pay the agreed amount on time, I constantly get harrassed about "settlement" offers, or the fact that "your account is in arrears, pay now." I receive emails and sms's from them at least two to three times a week.</p> <p> </p> <p>Their call centre agents are clearly ************. I had one woman tell me flat out lie to me about the amount I had paid. She obviously did this as a way of tricking me into agreeing to pay more. It worked but it just goes to show how ************ they are. </p> <p> </p> <p>The final straw, however, is the constant phone harrasment. According to them, they must phone once a month to reach a payment arrangement. And it doesn't matter if you call in - they still phone. Apparently they don't bother to check the comments before calling you. </p> <p> </p> <p>I have had enough. I asked to speak to someone with more seniority and was put on hold - obviously the hope was that I'd ring off. I did and called back with the same request. Same result except this time I got a call back from Indrani from the Durban office apologizing for the inconvenience. </p> <p> </p> <p>She was really nice to deal with. She assured me that she would make a note on the system of the special arrangement on the system. She advised me on taking up a settlement option - something I am not in a position to do at the moment. I felt calmed and that the matter was sorted. </p> <p> </p> <p>Only to receive a call in the next half an hour to ask what my payment arrangement this month would be. When would I be paying. I said to the guy on the phone that I had spoken to Indrani and he claimed that no special arrangement had been put in place and demanded to know when I would pay. </p> <p> </p> <p>Now, not only had I spoken to Indrani about the exact same matter, I had spoken to someone yesterday as well so needless to say I am being harrassed. </p> <p> </p> <p>I'm thinking that this is probably a money-making racket on their part - no doubt they charge for every call and SMS. I have requested a full statement but, now an hour later, have still received nothing. </p> <p> </p> <p>So what are they trying to hide? I am fairly sure that if I ever do get the statement that I am legally entitled to there will be numerous charges for phone calls and sms's, etc. </p> <p> </p> <p>It is completely disgusting that I am expected to pay for such ineptitude. And then they still have the nerve to want my home and work phone numbers as well!!!!!! As if I am going to open another avenue of harrassment. </p> <p> </p>