TQ
Thandokazi Q
1 reviews | Active since Jul 2020
13 Feb 2025, 10:05
Harrassed to pay an account that has been paid up even after sending the relevant documents!
Honestly one star is pushing it because you deserve a negative 10 rating the harassments I am getting from consultants about my tracker account. I have been send proof of payments to the Team Leader who claims my issue has been escalated. I have been sending follow-up emails to see if this has been sorted and she just ignores them and sends different consultants to harrass. I am constantly having to send POP it's been almost a year and a few months that this has been happening, mind you I don't even have an account with Tracker, a cancellation letter was sent to numerous consultants and the Team Leader countless times.
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Replies (2)0
Replies (2)
Blake & Associates's replyOfficial
13 Feb 2025, 13:36Good Afternoon Miss T. Qupe.
Kindly note that we are in receipt of your query and will provide feedback once investigated.
Thank you.
Kind Regards.
Roxanne Packaree Govender
Kindly note that we are in receipt of your query and will provide feedback once investigated.
Thank you.
Kind Regards.
Roxanne Packaree Govender
Blake & Associates's reply13 Feb 2025, 13:36
Official
Good Afternoon Miss T. Qupe.
Kindly note that we are in receipt of your query and will provide feedback once investigated.
Thank you.
Kind Regards.
Roxanne Packaree Govender
Kindly note that we are in receipt of your query and will provide feedback once investigated.
Thank you.
Kind Regards.
Roxanne Packaree Govender
Blake & Associates's replyOfficial
14 Feb 2025, 08:25Good Morning Miss. T.Qupe.
Our apologies for the delay in responding in this matter.
Our apologies for the delay in responding in this matter.
Please be advised that this matter was escalated to Tracker Head Office, and we were awaiting their feedback before providing an update to you, however, we have now reached out to Tracker again and requested that they contact you directly as we act as a third-party collector for outstanding amounts on behalf of Tracker. Since Tracker is best positioned to resolve this matter directly, they will be in touch with you.
We have placed your account on hold on our side, restricting contact. This will prevent you from receiving unnecessary calls and communication until the matter is resolved.
Thank you
Nomvuyo Ciya
Collections Supervisor
Nomvuyo Ciya
Collections Supervisor
Blake & Associates's reply14 Feb 2025, 08:25
Official
Good Morning Miss. T.Qupe.
Our apologies for the delay in responding in this matter.
Our apologies for the delay in responding in this matter.
Please be advised that this matter was escalated to Tracker Head Office, and we were awaiting their feedback before providing an update to you, however, we have now reached out to Tracker again and requested that they contact you directly as we act as a third-party collector for outstanding amounts on behalf of Tracker. Since Tracker is best positioned to resolve this matter directly, they will be in touch with you.
We have placed your account on hold on our side, restricting contact. This will prevent you from receiving unnecessary calls and communication until the matter is resolved.
Thank you
Nomvuyo Ciya
Collections Supervisor
Nomvuyo Ciya
Collections Supervisor