Harassment by Blake & Associates – Wrong Person, Repeated Calls

 Dear Mr. Delport, 
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and distress these calls have caused you. 

Following your complaint, we conducted a thorough investigation with our IT and contact center teams. At this time, we have been unable to locate any records of calls made to your number ***) in the past month, nor could we find any associated account linked to this number in our system. 

To assist us in resolving this matter promptly, could you kindly confirm the number from which you have been receiving these calls? Additionally, if you have any alternative contact numbers or details related to the calls (such as the caller ID or time of calls), this information would be extremely helpful for our ongoing investigation. 

We want to assure you that we take your complaint very seriously, and if the calls are found to originate from our company, we will take immediate corrective action to prevent any further disturbance. 

Thank you for your patience and cooperation. We look forward to your response so we can resolve this matter to your satisfaction as quickly as possible. 

Sandipa Rattan

 Dear Mr. Delport, 

Thank you for your prompt response and for providing the phone numbers from which you have been receiving the calls. 

To ensure that we fully understand and resolve the issue, could you kindly confirm whether these calls have been coming directly to your mobile number, ***? This confirmation will assist our IT team in accurately tracing the source of the calls and determining whether they originated from our systems. We appreciate your patience as we continue our investigation. Your cooperation is invaluable in helping us resolve this matter quickly. Please rest assured, should these calls be linked to Blake & Associates, we will take immediate corrective action and provide you with written confirmation once your number has been removed from our records. 
Thank you again for your assistance. 

Sandipa Rattan

Dear Mr. Delport,

Thank you for confirming that the calls are indeed being received directly on your mobile number, ***.

We have escalated this matter to our IT and contact centre teams with the call detail information you’ve provided, and a thorough investigation is currently underway.

We sincerely apologise once again for the inconvenience and distress caused. We will provide you with an update as soon as our investigation is concluded.

Thank you for your continued patience and cooperation.

Kind regards,
Sandipa Rattan

 Dear Mr. Delport, 
Thank you for your continued patience during our investigation. 

Following a thorough internal review, we were unable to retrieve call logs or locate an account number with your phone number however we can confirm that your mobile number ***) has now been permanently added to our Do Not Contact (DNC) list. You will not receive any further communication from Blake & Associates. 

We sincerely regret the inconvenience and distress this matter has caused you, and we appreciate you bringing it to our attention. 

Should you experience any further issues, please don’t hesitate to contact us directly. 

Kind regards,
Sandipa Rattan 

Good day Mr Delport,

I trust that you are well.

Kindly note that, the matter will be investigated, and we will provide feedback as soon as we receive feedback.

Kindl regards
Nelisiwe Mthembu