JU
Jessie U

1 reviews | Active since Jun 2020

17 Feb 2025, 11:47

Harassment and utter disrespect!!!!!

I am beyond frustrated with this company due to the constant and repetitive calls from their consultants. Every single day, I receive multiple calls asking if I want to increase my payment. Each time, I politely decline and request that a note be made on their system to stop these calls. However, just hours later, I receive another call with the same request.

When I inform the consultant that I have already asked for a note to be made, they admit that there is a note on the system—but then proceed to say that if I don’t listen and agree to what they’re asking, they will continue calling me.

This is completely unacceptable. I am appalled by the sheer lack of professionalism, respect, and basic intelligence displayed by these consultants. At this point, I am seriously considering blocking their number and refusing to make any further payments. No customer should be subjected to this kind of harassment.

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Replies (2)
Blake & Associates
Blake & Associates's reply17 Feb 2025, 11:52
Official
Good Day Mrs. Jessie Strydom.

We are in receipt of your query and will provide feedback once investigated.

Thank you,

Regards
Roxanne Packaree Govender
Blake & Associates
Blake & Associates's reply18 Feb 2025, 11:13
Official
 Dear Jessie Strydom,  We are in receipt of your query raised.  Please note that  calls had been coming to you due to the consultants being unable to complete the security check to action your account accordingly.  Kindly note that we will communicate with you once a month via email to confirm if you are in any position to increase your debit order payment amount.  We do apologize for any inconvenience caused in this regard.  Thank you.  Damian Bhola
Collections Supervisor