AT
Anne T

1 reviews | Active since Apr 2018

06 Apr 2022, 10:23

Harassment

If I could give 0 stars I would. Blake and Associates contact me every few days stating that I owe Telkom money. I cancelled my line 3 years ago and I am now with a different provider. The problem was that I don't have the reference number for the cancellation. Blake and Associates refuse to revert the matter to Telkom and although they appear to be contracted out to Telkom they say they have no way of contacting Telkom (other than than the usual means we all have access to)without my reference number. They say they will keep calling until payment is made but make no effort to resolve the matter. I have contacted the Telkom ***** division and will see what they say.

0
Replies (2)
Blake & Associates
Blake & Associates's reply06 Apr 2022, 11:04
Official
Good Morning Anne Tait, We are in receipt of your query and are busy attending to it.  We do sincerely apologise for the inconvenience caused.  We will revert with a response upon completion of the investigation.  Thanking you in advance for your understanding. Ashina Singh
Blake & Associates
Blake & Associates's reply07 Apr 2022, 14:36
Official
 Good Afternoon Anne Tait,  Kindly note that your query has been escalated to Telkom Head office for further investigation.  Feedback will be provided upon completion of the investigation.  We would like to thank you for your patience and understanding.   Kind regards, Ashina Singh