sM
sekwala M
1 reviews | Active since Oct 2014
21 Oct 2024, 09:46
Frustrated Customer
I recently had an experience with Blake and Associates regarding a debt collection for HomeChoice. Initially, I was relieved when they informed me that the account was closed after I settled my debt. However, I was shocked to discover that the debt had been sold to another agency, putting my name at risk for adverse action. Communication with Blake and Associates was inconsistent, and I found it challenging to get clear answers about the status of my account. While they did seem professional at first, the lack of follow-through and transparency has left me feeling frustrated and confused about my financial standing.
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Replies (2)
Blake & Associates's replyOfficial
21 Oct 2024, 10:29Good Day Mr. Sekwala Machaka.
We are in receipt of your complaint, note that we are currently investigating and will provide a response within 24 hours.
Thank you.
Regards
Roxanne Packaree Govender
Key Accounts Executive
We are in receipt of your complaint, note that we are currently investigating and will provide a response within 24 hours.
Thank you.
Regards
Roxanne Packaree Govender
Key Accounts Executive
Blake & Associates's reply21 Oct 2024, 10:29
Official
Good Day Mr. Sekwala Machaka.
We are in receipt of your complaint, note that we are currently investigating and will provide a response within 24 hours.
Thank you.
Regards
Roxanne Packaree Govender
Key Accounts Executive
We are in receipt of your complaint, note that we are currently investigating and will provide a response within 24 hours.
Thank you.
Regards
Roxanne Packaree Govender
Key Accounts Executive
Blake & Associates's replyOfficial
21 Oct 2024, 15:05 Dear Sekwala Machaka, We are in receipt of your query raised. We confirmed that we had set up a monthly debit order on the 17th of August 2023 however this was not a settlement arrangement. We did try to contact you to update you on your balance prior to closure however, we were unsuccessful in doing so. Thereafter your account had been withdrawn from Blake on the 9th of November 2023. Please note that we do not send out closure notices as once an account is removed from Blake all calls and correspondence stops. Handover notice should have been sent to you from Homechoice or the new collections company.. We do apologize for any inconvenience caused in this regard. Thank you.
Kind Regards
Diane Pillay
Trainee Key Accounts Executive
Kind Regards
Diane Pillay
Trainee Key Accounts Executive
Blake & Associates's reply21 Oct 2024, 15:05
Official
Dear Sekwala Machaka, We are in receipt of your query raised. We confirmed that we had set up a monthly debit order on the 17th of August 2023 however this was not a settlement arrangement. We did try to contact you to update you on your balance prior to closure however, we were unsuccessful in doing so. Thereafter your account had been withdrawn from Blake on the 9th of November 2023. Please note that we do not send out closure notices as once an account is removed from Blake all calls and correspondence stops. Handover notice should have been sent to you from Homechoice or the new collections company.. We do apologize for any inconvenience caused in this regard. Thank you.
Kind Regards
Diane Pillay
Trainee Key Accounts Executive
Kind Regards
Diane Pillay
Trainee Key Accounts Executive