1 reviews | Active since Mar 2016

10 Feb 2017, 15:48

FNB loan

<p>i had an FNB loan and revolving loan with FNB, due to unforeseen circumstances i was unable to repay the loan on time, my accounts was handed over to Blakes & associates, i have been paying my loans through them for over 6 months, this month FNB send me a statement not reflecting all my payments. when i called FNB they send me back to blakes & associates. i called them and they promised to send me my latest statement and update FNB with all my payment, i have never received anything from them and when i called them again they said it will take time to send the statement, i mean with technology of today you press the computer and send the email within 5 min it will be delivered, and what worries me is that how can FNB be so ******** that they dont make follow up of the accounts they have handed over for debt collection, dont they want their money? all i want is my statement from blakes & associate and the updated statement from FNB. </p>

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Replies (3)
Blake & Associates
Blake & Associates's reply13 Feb 2017, 08:19
Official

Dear Mrs. Dorah Nnete,

We apologize for the inconvenience & frustration caused by this matter.

Note that we have attempted to contact you however, to no avail. Please reply to the e-mail sent to you regarding an appropriate time to make contact, to discuss your query/request.

Many Thanks,

Rajiv Kamraj

Best regards,

's update13 Feb 2017, 09:35
Reviewer Update

I would like to thank blake & associate very much for a quick response, and the lady that called me Joanne Pillay, thank you so much for explanation and contacting FNB on my behalf, i am looking foward to receiving my statement every month.

Blake & Associates
Blake & Associates's reply13 Feb 2017, 14:44
Official

Dear Mrs. Dorah Nnete,

Again, my apologies for the inconvenience that this matter has caused.

As per e-mail communication between Miss J.Pillay & yourself, this matter is now resolved. Feel free to contact us should you have any further issues regarding this matter.

Many thanks,

Rajiv Kamraj

Best regards,