Don't know their asses from their elbows

I wish that Hello would give us the option to give a 0 star review.

I have a current loan account with FNB. I was retrenched in 2020 due to COVID, and my personal protection kicked in. Naturally, I was in default for a few months following, as I was unemployed. This is on public record. However, as soon as I could, I settled all the arrear amounts, and my credit record is in the clear again.

This account has NOT been in arrears for months. I have all the supporting documents. Yet Blake has never asked me once to forward my statements to update their records. Blake is harassing me on a daily basis, saying that I owe FNB 64K. This is incorrect. Blake has been phoning me nonstop. I have seven missed calls from them yesterday. SEVEN!!! Do you understand how embarrassing this is for me, to once again, have to explain that I am not in arrears, in front of colleges? The last time I spoke to Blake, I asked them very politely to update their records and to please stop harassing and bombarding me.

I have now logged a complaint with the Ombuds as well. Pathetic. DO NOT try to phone to me resolve this. I do not want to speak to another Blake representative.