MC
Michelle C
1 reviews | Active since Jan 2023
29 Jan 2025, 16:11
Distasteful and factually wrong
A technical error (acknowledged by BMW) — not insufficient funds—caused my debit order to fail. I immediately arranged for reprocessing upon learning of the technical difficulty, yet I received a rude email from Blake & Associates on behalf of BMW Finance.
This unprofessional response was unnecessary and disappointing from a luxury brand. Given this experience, I’m reconsidering future business with BMW in favour of brands that prioritize customer service, communication and error-free systems.
I expect a formal apology.
Helpful (0)
Replies (3)0
Replies (3)
Blake & Associates's replyOfficial
31 Jan 2025, 13:43Good Day Miss Michelle Coetzee.
Kindly note that we are in receipt of your query and will provide feedback once investigated.
Thank you.
Kind Regards.
Rishel Gobind
Admin Clerk
Kindly note that we are in receipt of your query and will provide feedback once investigated.
Thank you.
Kind Regards.
Rishel Gobind
Admin Clerk
Blake & Associates's reply31 Jan 2025, 13:43
Official
Good Day Miss Michelle Coetzee.
Kindly note that we are in receipt of your query and will provide feedback once investigated.
Thank you.
Kind Regards.
Rishel Gobind
Admin Clerk
Kindly note that we are in receipt of your query and will provide feedback once investigated.
Thank you.
Kind Regards.
Rishel Gobind
Admin Clerk
Blake & Associates's replyOfficial
31 Jan 2025, 14:11Dear Ms. Coetzee I trust you are well. We acknowledge your query and are currently investigating the matter. You will receive a call from one of our Managers to resolve.
Thanking you in advance. Blake & Associates. Kind Regards.
Renu(Seema) Singh
Key Accounts Executive
Thanking you in advance. Blake & Associates. Kind Regards.
Renu(Seema) Singh
Key Accounts Executive
Blake & Associates's reply31 Jan 2025, 14:11
Official
Dear Ms. Coetzee I trust you are well. We acknowledge your query and are currently investigating the matter. You will receive a call from one of our Managers to resolve.
Thanking you in advance. Blake & Associates. Kind Regards.
Renu(Seema) Singh
Key Accounts Executive
Thanking you in advance. Blake & Associates. Kind Regards.
Renu(Seema) Singh
Key Accounts Executive
Blake & Associates's replyOfficial
05 Feb 2025, 06:44Dear Ms. Coetzee We appreciate you sharing your experience with us and value your feedback, we are committed to improving our customer service. Our client BMW Financial services has provided you with a response. We apologise for any inconvenience caused. Kind Regards Blake & Associates.
Renu(Seema) Singh
Key Accounts Executive
Renu(Seema) Singh
Key Accounts Executive
Blake & Associates's reply05 Feb 2025, 06:44
Official
Dear Ms. Coetzee We appreciate you sharing your experience with us and value your feedback, we are committed to improving our customer service. Our client BMW Financial services has provided you with a response. We apologise for any inconvenience caused. Kind Regards Blake & Associates.
Renu(Seema) Singh
Key Accounts Executive
Renu(Seema) Singh
Key Accounts Executive