CD
Carla D

1 reviews | Active since Nov 2020

22 Feb 2021, 15:39

Disgusting and unsympathetic call from Blake and associates

Got the most disgusting call from Shanaaz at Blake & associates forcing me to basically make a payment on my truworths account after I’ve advised her that I am currently unemployed. Truworths and Blake & associates are disgusting to threaten people during a time like this. This woman basically told me that irrespective of wether I am employed or not, they expect a payment. How on earth do they even employ people like that??? Unsympathetic and disgusting service. I won’t be answering any future calls because I refuse to be spoken to like that.

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Replies (1)
Blake & Associates
Blake & Associates's reply23 Feb 2021, 10:29
Official
Dear Carla
 
We value and appreciate you bringing this matter to our attention.  
 
I have tried to contact you but have been unsuccessful.
 
We have further addressed the matter with the necessary corrective action having been taken.   
 
Please accept our most sincere apologies for the poor customer service rendered.
 
Do not hesitate to contact us in the instance of any concerns or queries.  
 
Wishing you an awesome week ahead.