Did not honor their telephonic agreement

4 Days ago I requested a settlement discount on the outstanding amount of ±R46000 (a very long outstanding account with Old Mutual). I was then informed telephonically on Monday 16th September that the settlement amount was R17774, then on the same day after requesting the settlement letter to be sent to me, I was informed again telephonically that the settlement amount was R18825.31.

A note on their system, on my file was made that I qualify for the 60% discount settlement up until the end of September, however I wanted to settle on 18th September. After requesting the settlement letter yet again in order to settle the account, I was informed that I now no longer qualify for the 60% discount, and have to pay R20500, bearing in mind that I was informed and a note made that I qualify for the discount up until the end of September which was R18825.31. (I have requested the recordings of the 3 days, as apparently ALL CALLS ARE RECORDED.) Obviously no return call on my request. This account is many years old and I currently have a payment arrangement in place of R1120 per month, an arrangement that I have never defaulted on since the implementation of the arrangement (many years ago). This morning I received a call from Blake & Associates stating that Old Mutual has declined the 60% discount. I mean....come on..... The above in my opinion is unacceptable. I am in desperate need to sort out my financial stress… South Africans, including myself are struggling financially and some of us are trying our best to get out of financial difficulty, however we that do try are messed around and taken advantage of our financial; vulnerabilities.