Item: Blake & Associates
Rating: 1
Author: Sally F

Blake & Associates's replyOfficial

23 Jul 2018, 13:07

Good day,

Please accept our most sincere apologies for any inconvenience caused. Thank you for bringing this to our attention.

Kindly note we are unable to locate an account on our systems with the information provided, therefore kindly provide us with an account number or an ID number so that we may be able to direct your request through to the correct department.

Please do not hesitate to contact us should you have any further queries.

Kind Regards

Sandipa Rattan

***

Blake & Associates's reply23 Jul 2018, 13:07

Official

Good day,

Please accept our most sincere apologies for any inconvenience caused. Thank you for bringing this to our attention.

Kindly note we are unable to locate an account on our systems with the information provided, therefore kindly provide us with an account number or an ID number so that we may be able to direct your request through to the correct department.

Please do not hesitate to contact us should you have any further queries.

Kind Regards

Sandipa Rattan

***

Blake & Associates's replyOfficial

23 Jul 2018, 14:30

Good day Miss SJ Ferreira,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to MultiChoice for further assistance. As per our feedback to you on the 16th July 2018, your account has been removed from Blake and Associates. A further request has been submitted for MultiChoice to contact you immediately.

Thank you

Blake & Associates's reply23 Jul 2018, 14:30

Official

Good day Miss SJ Ferreira,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to MultiChoice for further assistance. As per our feedback to you on the 16th July 2018, your account has been removed from Blake and Associates. A further request has been submitted for MultiChoice to contact you immediately.

Thank you

SF

Sally F's updateReviewer Update

23 Jul 2018, 14:33

Yes, but I never received any request from them for money, only from you, so therefore I am assuming you must have some info about my 'debt'? My initial question as I typed above was : do you just demand money from people without any proof that they actually owe it? Is this correct procedure?' So please can you forward me the proof Multichoice must have given you that I owe them money. You must have something, or do you just blindly accept their word....????

SF

Sally F's update23 Jul 2018, 14:33

Reviewer Update

Yes, but I never received any request from them for money, only from you, so therefore I am assuming you must have some info about my 'debt'? My initial question as I typed above was : do you just demand money from people without any proof that they actually owe it? Is this correct procedure?' So please can you forward me the proof Multichoice must have given you that I owe them money. You must have something, or do you just blindly accept their word....????

Blake & Associates's replyOfficial

23 Jul 2018, 16:00

Good day Miss SJ Ferreira,

Blake and Associates is contracted by Multichoice to act as an External Recovery Partner.

We have acknowledged your request for proof of your account being in arrears. We therefore have contacted Multichoice who will be providing you with confirmation via e mail.

Thank you

Blake & Associates's reply23 Jul 2018, 16:00

Official

Good day Miss SJ Ferreira,

Blake and Associates is contracted by Multichoice to act as an External Recovery Partner.

We have acknowledged your request for proof of your account being in arrears. We therefore have contacted Multichoice who will be providing you with confirmation via e mail.

Thank you

SF

Sally F's updateReviewer Update

23 Jul 2018, 16:09

Thank you. So it would seem you do not have any proof of my 'debt'? Multichoice has responded, but again, no statement has been sent, and all the info they have relates to a different issue altogether. The amount they requested just seems to be an arbitrary amount that they sucked out their thumb, cool, I'd like to do able to do that too. So it would seem that you do just take their word for it that someone owes them? Multichoice owes me R500, could you please get it from them for me?

SF

Sally F's update23 Jul 2018, 16:09

Reviewer Update

Thank you. So it would seem you do not have any proof of my 'debt'? Multichoice has responded, but again, no statement has been sent, and all the info they have relates to a different issue altogether. The amount they requested just seems to be an arbitrary amount that they sucked out their thumb, cool, I'd like to do able to do that too. So it would seem that you do just take their word for it that someone owes them? Multichoice owes me R500, could you please get it from them for me?

Blake & Associates's replyOfficial

24 Jul 2018, 10:57

Good day Miss SJ Ferreira,

Blake & Associates have advised you that the account was withdrawn by Multichoice. Kindly Contact Multichoice on *** for any further assistance.

Thank you

Blake & Associates's reply24 Jul 2018, 10:57

Official

Good day Miss SJ Ferreira,

Blake & Associates have advised you that the account was withdrawn by Multichoice. Kindly Contact Multichoice on *** for any further assistance.

Thank you

Demanding money without reason