Customer Service

I am absolutely upset. I closed my Telkom account and made payment for the account and sent proof of payment to Blake and Telkom on the 2nd of August 2024. It is now 29 August 2024 and I have been calling and writing emails because I want a paid-up letter for my account. This has been going on for weeks and I need the paid-up letter. All the consultants I spoke to at Telkom and Blake have confirmed telephonically and via email that my account is paid up and they received the payment but I am still waiting for a paid letter and it is now more than 21 days waiting for this. This is affecting my credit profile.