Blake & Associates on behalf of Woolworths - ineptitude and poor communication.

I have never in my life had to deal with such ineptitude - as a company operating on behalf or Woolworths Financial Services, my you should make sure that your communication with Woolworths’s clients is clear and concise. Why would one agent state that “payment is due on or before the 6th of the month” and when payment is made earlier, the end of last month to be precise, when fund are available, I get informed by another agent that it will not be accepted as this month’s installment..?!?! Surely a payment made in good faith, a week early should be acknowledged as such? What do Woolworths think about this?