Blake & Associates

Good Day Trust you are well Please find attached all correspondence with Cell C with regards to my account.

I took out my Contract with Cell C in 2016. The contact was for a 20Gb Data plan, including a Router Device. Unfortunately, due to network difficulties, my Router device did not pick up any signal where I stayed. I reported this to Cell C, where they sent out a technician to my house, and they confirmed that the network coverage was a big issue, and that there was no plan in near future to implement better network coverage in my area. Please see email attached from the Cell C Technician. Reference Number:

Thank you for contacting Cell C with regards to your network query.

Feedback from the Technician: The area was tested ?outside? and the signal is bad indoor penetration is a problem. The altitude of the site that serves the customer is lower than of the customer. No optimization could be done and no planned site for now.

Please contact us on the below details and quote reference ********** ********** 83 / SD529858 for further assistance.

The technician advised that I rather return device and cancel my contract to avoid any further frustrations and difficulties. I returned my device in September 2016. Please see my cancellation from attached. I signed the cancellation form and returned my Router that same day. The person (Kgomotso) that assisted me with the Cancellation process advised that they will send through my Cancellation Form to Cell C Head Office in order also to stop any further debit orders from going off.

Unfortunately, this was not the case. Month after month debit orders went off. I found out later after long discussions and many time and money spent (cancelling my debit orders), that the person that assisted me at Ilanga Nelspruit Cell C, never sent through the Cancellation documentation and never reported that the device was indeed returned.

I contacted Customer Service at Cell C to ask if they can find out from Ilanga Cell C what was going on, but never were they able to bring a solution to my problem. It was when you, Blake and Associates contacted me, that I returned once again to Cell C Ilanga to find out why they never processed my Cancellation Form.

This whole issue has left me with a bad credit record, and has costed me greatly. It is not my job to make sure that Cell C processes my details and documents correctly. I am now unable to take out contacts due to this. I do not owe CELL C any money. My account was up to date, up to the day I returned my device and asked for a Cancellation. I always pay my account.

Please could you sort this out for me. I would also like a letter from Cell C apologizing for the inconvenience caused. I would like them to personally send it to the Credit Bureaus, so that my name will be cleared. I would also like an apology from Cell C’s head management, as this is very sad to see a company failing to assist a customer from the start and not following through with the Cancellation process. I have spent money going to the bank, driving to Cell C every month. This has truly been such a bad experience for me.

I trust that you have all my documents you need to help me with this case. Please contact me if there are any other issues.

My contact details are as follows: HE Jansen van Vuuren ID: ********** 026088 Cell Number: ********** Email Address: **********

I would really appreciate it if you could help me solve this issue.

Thank you

Kindest Regards Hanri Jansen van Vuuren