Blake and Associates (****** idiots)

Can somebody please tell me what is the major problem with these people?? Are they simply stupid maybe cursed? My brother is fighting in the war (Israel) he is obviously not in SA. So I tell these fools the same story evey day, initially they were told that he is reachable on email,(I don't think they know how to use Gmail) they insist on phoning he's number which is left in he's phone. The debt could have been settles LONG ago, but these stubborn tribalist would rather phone and phone, can somebody capable please attend to this??? Do you job rather than saying "we recieved your complaint" please man ffs