JP
John P
1 reviews | Active since Mar 2022
03 Nov 2023, 14:08
Blake and Associates
Since I cancelled my Telkom number and account in Dec 2020 - paid the final amount in Feb 2021 - never received a final account - did not get my deposit back - did not heard from Telkom for 11 months - then the first contact was from Blake and Associates - I have told them on every time they have contacted me the whole story - they say they will investigate - never come back to me - but again today I received a call and SMS - stating I owe them R900 ??? Serious !!!!
Helpful (0)
Replies (12)0
Replies (12)
Blake & Associates's replyOfficial
03 Nov 2023, 15:07Good day Mr. John Lawrence Perfect
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete. Thank you.
Teressa Naidoo
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete. Thank you.
Teressa Naidoo
Blake & Associates's reply03 Nov 2023, 15:07
Official
Good day Mr. John Lawrence Perfect
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete. Thank you.
Teressa Naidoo
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete. Thank you.
Teressa Naidoo
Blake & Associates's replyOfficial
03 Nov 2023, 15:51 Good Day, John Lawrence Perfect I acknowledge receipt of your query, Please advise on a suitable time to contact you. We do apologize for any inconvenience caused.
Thank you
Ordelle
Thank you
Ordelle
Blake & Associates's reply03 Nov 2023, 15:51
Official
Good Day, John Lawrence Perfect I acknowledge receipt of your query, Please advise on a suitable time to contact you. We do apologize for any inconvenience caused.
Thank you
Ordelle
Thank you
Ordelle
JP
John P's updateReviewer Update
03 Nov 2023, 15:59Within an hour or so I have had another phone call from Blake and Associates - this is harassment - stop this - I don`t owe Telkom any money
JP
John P's update03 Nov 2023, 15:59
Reviewer Update
Within an hour or so I have had another phone call from Blake and Associates - this is harassment - stop this - I don`t owe Telkom any money
Blake & Associates's replyOfficial
06 Nov 2023, 15:33 Good Day Mr J Perfect Kindly note we have been unsuccessful in contacting you with regards to an update from Telkom . Please note as per Telkom the account is not prescribed ,and cancellation documentation is required . Kindly forward us proof of cancellation . Best Regards Ordelle Naidoo
Blake & Associates's reply06 Nov 2023, 15:33
Official
Good Day Mr J Perfect Kindly note we have been unsuccessful in contacting you with regards to an update from Telkom . Please note as per Telkom the account is not prescribed ,and cancellation documentation is required . Kindly forward us proof of cancellation . Best Regards Ordelle Naidoo
JP
John P's updateReviewer Update
06 Nov 2023, 15:57As I did not hear from Telkom - Feb 2021 to Dec 2021 - and during this time my wife and I relocated from Pmburg to Durban - downsized into retirement in May 2021 - alot of what we did not need got given away or thrown away - and alot of the documents as well. I do not have any documents - so called cancellation documents anymore.
Now since I cancelled in Dec 2020 - paid my last payment of about R850 in Feb 2021 - I have not received any documents from Telkom - the final account in about March 2021 etc - not documents stating my deposit will be refunded to me - and since Dec 2021 - as I requested these - nothing has been given.
And from Feb 2021 - I presumed that the last amount plus the deposit was taken into consideration - and therefore nothing was owed. Why did it take from Feb 2021 to Dec 2021 to contact me.
Talking about prescribed - Telkom has not given any documents since Dec 2020 - we are not coming to Dec 2023 - that is 3 years - so maybe let us make an appointment and speak to a magistrate and see where we go from there ??
You claim that Telkom is your client - whereas you and I know that the debt was bought by Blake and Associates - and now you are going after me - a pensioner - that is light of the above - and time element for R900 ??? Serious - let us go and talk to the magistrate !!!!
Now since I cancelled in Dec 2020 - paid my last payment of about R850 in Feb 2021 - I have not received any documents from Telkom - the final account in about March 2021 etc - not documents stating my deposit will be refunded to me - and since Dec 2021 - as I requested these - nothing has been given.
And from Feb 2021 - I presumed that the last amount plus the deposit was taken into consideration - and therefore nothing was owed. Why did it take from Feb 2021 to Dec 2021 to contact me.
Talking about prescribed - Telkom has not given any documents since Dec 2020 - we are not coming to Dec 2023 - that is 3 years - so maybe let us make an appointment and speak to a magistrate and see where we go from there ??
You claim that Telkom is your client - whereas you and I know that the debt was bought by Blake and Associates - and now you are going after me - a pensioner - that is light of the above - and time element for R900 ??? Serious - let us go and talk to the magistrate !!!!
JP
John P's update06 Nov 2023, 15:57
Reviewer Update
As I did not hear from Telkom - Feb 2021 to Dec 2021 - and during this time my wife and I relocated from Pmburg to Durban - downsized into retirement in May 2021 - alot of what we did not need got given away or thrown away - and alot of the documents as well. I do not have any documents - so called cancellation documents anymore.
Now since I cancelled in Dec 2020 - paid my last payment of about R850 in Feb 2021 - I have not received any documents from Telkom - the final account in about March 2021 etc - not documents stating my deposit will be refunded to me - and since Dec 2021 - as I requested these - nothing has been given.
And from Feb 2021 - I presumed that the last amount plus the deposit was taken into consideration - and therefore nothing was owed. Why did it take from Feb 2021 to Dec 2021 to contact me.
Talking about prescribed - Telkom has not given any documents since Dec 2020 - we are not coming to Dec 2023 - that is 3 years - so maybe let us make an appointment and speak to a magistrate and see where we go from there ??
You claim that Telkom is your client - whereas you and I know that the debt was bought by Blake and Associates - and now you are going after me - a pensioner - that is light of the above - and time element for R900 ??? Serious - let us go and talk to the magistrate !!!!
Now since I cancelled in Dec 2020 - paid my last payment of about R850 in Feb 2021 - I have not received any documents from Telkom - the final account in about March 2021 etc - not documents stating my deposit will be refunded to me - and since Dec 2021 - as I requested these - nothing has been given.
And from Feb 2021 - I presumed that the last amount plus the deposit was taken into consideration - and therefore nothing was owed. Why did it take from Feb 2021 to Dec 2021 to contact me.
Talking about prescribed - Telkom has not given any documents since Dec 2020 - we are not coming to Dec 2023 - that is 3 years - so maybe let us make an appointment and speak to a magistrate and see where we go from there ??
You claim that Telkom is your client - whereas you and I know that the debt was bought by Blake and Associates - and now you are going after me - a pensioner - that is light of the above - and time element for R900 ??? Serious - let us go and talk to the magistrate !!!!
Blake & Associates's replyOfficial
07 Nov 2023, 08:04Good Day Mr J Perfect Kindly note that Blake and Associates is a third-party collection agency. Please note the below query has been escalated to Telkom. We will get back to you with more details once feedback is received from Telkom . Thank you.
Ordelle Naidoo
Ordelle Naidoo
Blake & Associates's reply07 Nov 2023, 08:04
Official
Good Day Mr J Perfect Kindly note that Blake and Associates is a third-party collection agency. Please note the below query has been escalated to Telkom. We will get back to you with more details once feedback is received from Telkom . Thank you.
Ordelle Naidoo
Ordelle Naidoo
JP
John P's updateReviewer Update
07 Nov 2023, 08:14With all due respect to you Ordelle Naidoo - since the contact with your firm - and the many operators that have contacted me - I always get the same reply - Please note the query has been escalated to Telkom - and we will get back to you ???
This must be about the 10th or 12th time I have heard this - and I never get any feedback - I can only conclude that Telkom has nothing to say about the matter - hoping I will acknowledge the debt - so that you can start the paper work to get the sheriff to deliver to me.
Please tell me what do you want to know from Telkom - when I have already told you what happened ??
Is there a language problem here - that certain people cannot understand English ??
On or about the 1st Dec 2020 - telephonically I cancelled my Telkom account - which included the landline and Internet - on or about the 15th Feb 2021 I made my last payment of about R850 - I DID NOT receive a final account or breakdown - did not get my deposit paid back to me ?? I did not hear from Telkom until Dec 2021- which is 10 months or so ??
So please tell me who is at fault here ???
And all you can tell me is - we will get back to you ???
You tell me ???
This must be about the 10th or 12th time I have heard this - and I never get any feedback - I can only conclude that Telkom has nothing to say about the matter - hoping I will acknowledge the debt - so that you can start the paper work to get the sheriff to deliver to me.
Please tell me what do you want to know from Telkom - when I have already told you what happened ??
Is there a language problem here - that certain people cannot understand English ??
On or about the 1st Dec 2020 - telephonically I cancelled my Telkom account - which included the landline and Internet - on or about the 15th Feb 2021 I made my last payment of about R850 - I DID NOT receive a final account or breakdown - did not get my deposit paid back to me ?? I did not hear from Telkom until Dec 2021- which is 10 months or so ??
So please tell me who is at fault here ???
And all you can tell me is - we will get back to you ???
You tell me ???
JP
John P's update07 Nov 2023, 08:14
Reviewer Update
With all due respect to you Ordelle Naidoo - since the contact with your firm - and the many operators that have contacted me - I always get the same reply - Please note the query has been escalated to Telkom - and we will get back to you ???
This must be about the 10th or 12th time I have heard this - and I never get any feedback - I can only conclude that Telkom has nothing to say about the matter - hoping I will acknowledge the debt - so that you can start the paper work to get the sheriff to deliver to me.
Please tell me what do you want to know from Telkom - when I have already told you what happened ??
Is there a language problem here - that certain people cannot understand English ??
On or about the 1st Dec 2020 - telephonically I cancelled my Telkom account - which included the landline and Internet - on or about the 15th Feb 2021 I made my last payment of about R850 - I DID NOT receive a final account or breakdown - did not get my deposit paid back to me ?? I did not hear from Telkom until Dec 2021- which is 10 months or so ??
So please tell me who is at fault here ???
And all you can tell me is - we will get back to you ???
You tell me ???
This must be about the 10th or 12th time I have heard this - and I never get any feedback - I can only conclude that Telkom has nothing to say about the matter - hoping I will acknowledge the debt - so that you can start the paper work to get the sheriff to deliver to me.
Please tell me what do you want to know from Telkom - when I have already told you what happened ??
Is there a language problem here - that certain people cannot understand English ??
On or about the 1st Dec 2020 - telephonically I cancelled my Telkom account - which included the landline and Internet - on or about the 15th Feb 2021 I made my last payment of about R850 - I DID NOT receive a final account or breakdown - did not get my deposit paid back to me ?? I did not hear from Telkom until Dec 2021- which is 10 months or so ??
So please tell me who is at fault here ???
And all you can tell me is - we will get back to you ???
You tell me ???
Blake & Associates's replyOfficial
07 Nov 2023, 12:18 Good Day Mr J Perfect Based on the information provided ,we have escalated your cancellation date to Telkom . We have asked Telkom to track this date as your cancellation was done telephonically in December 2020. The payment of R 850 was done after a 30-day notice period . Thank you.
Ordelle Naidoo
Ordelle Naidoo
Blake & Associates's reply07 Nov 2023, 12:18
Official
Good Day Mr J Perfect Based on the information provided ,we have escalated your cancellation date to Telkom . We have asked Telkom to track this date as your cancellation was done telephonically in December 2020. The payment of R 850 was done after a 30-day notice period . Thank you.
Ordelle Naidoo
Ordelle Naidoo
JP
John P's updateReviewer Update
15 Nov 2023, 08:40This is what happens - they are escalating it - and never come back to you - then the phone calls start again - so what is happening Blake and Associates ???
JP
John P's update15 Nov 2023, 08:40
Reviewer Update
This is what happens - they are escalating it - and never come back to you - then the phone calls start again - so what is happening Blake and Associates ???
Blake & Associates's replyOfficial
15 Nov 2023, 10:57 Good Day Mr J Perfect Kindly note I had tried contacting you on the 09th of November to provide you with feedback ,however I was not successful . Telkom has advised us to close the file and offset balance as credits will be given to you . Note your account has been written off and closed with Blake. Thank you for your co-operation.
Thank you
Ordelle
Thank you
Ordelle
Blake & Associates's reply15 Nov 2023, 10:57
Official
Good Day Mr J Perfect Kindly note I had tried contacting you on the 09th of November to provide you with feedback ,however I was not successful . Telkom has advised us to close the file and offset balance as credits will be given to you . Note your account has been written off and closed with Blake. Thank you for your co-operation.
Thank you
Ordelle
Thank you
Ordelle
Blake & Associates's replyOfficial
15 Nov 2023, 14:42 Good Day Mr J Perfect
Please find the attached and take note of the below. Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to paid in full and closed. The Credit Bureau update will take at least 7 working days excluding weekends and Holidays.
Customers can draw a free Credit Bureau report after 7 working days excluding weekends and public holidays.
Thank you
Cleo Makhubela
Please find the attached and take note of the below. Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to paid in full and closed. The Credit Bureau update will take at least 7 working days excluding weekends and Holidays.
Customers can draw a free Credit Bureau report after 7 working days excluding weekends and public holidays.
- The Credit Bureaus contact details are as follows:
- Experian Bureau (consumers): www.experian.co.za or ***
- TransUnion ITC (consumer and businesses): www.transunion.co.za, ***, or ***
- Compuscan: www.compuscan.co.za or ***
- XDS: www.xds.co.za or ***
- Business Experian: ***
- CPB Consumer Profile Bureau : *** or ***
- VeriCred Credit Bureau : *** or ***
Thank you
Cleo Makhubela
Blake & Associates's reply15 Nov 2023, 14:42
Official
Good Day Mr J Perfect
Please find the attached and take note of the below. Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to paid in full and closed. The Credit Bureau update will take at least 7 working days excluding weekends and Holidays.
Customers can draw a free Credit Bureau report after 7 working days excluding weekends and public holidays.
Thank you
Cleo Makhubela
Please find the attached and take note of the below. Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to paid in full and closed. The Credit Bureau update will take at least 7 working days excluding weekends and Holidays.
Customers can draw a free Credit Bureau report after 7 working days excluding weekends and public holidays.
- The Credit Bureaus contact details are as follows:
- Experian Bureau (consumers): www.experian.co.za or ***
- TransUnion ITC (consumer and businesses): www.transunion.co.za, ***, or ***
- Compuscan: www.compuscan.co.za or ***
- XDS: www.xds.co.za or ***
- Business Experian: ***
- CPB Consumer Profile Bureau : *** or ***
- VeriCred Credit Bureau : *** or ***
Thank you
Cleo Makhubela
JP
John P's updateReviewer Update
15 Nov 2023, 16:13Thank you - really appreciate it
JP
John P's update15 Nov 2023, 16:13
Reviewer Update
Thank you - really appreciate it