1 reviews | Active since Jan 2017
Beyond ridiculous
I owe 3 accounts to woolworths which blake and associates have been collecting. received call from Indrani offering me settlement on one account if I pay R1500, turns out my payments are not reflecting - have paid R1500 so I fact the account should be closed - - so I print them out e mail and ask her to pass onto her collegues so they can also check. comes back to me with my client says these the account numbers (meaning the wooworths are not correct - so I send her proof that they are - now the ABSA account number is incorrect apparently. the accounts has been paid the EFT are as per instruction on Woolworths statements - finding this whole scenario very strange - I was very rude to the people so I am left to wonder if Indrani and her collegues have since that time gone out of the way to make my life as annoying as possible - she does not make notes on the file - nothing - I spite of the fact that payments have been made - clearly - or perhaps as insinuated I am forging all this payment info - I had 3 calls from Twane regarding the accounts on Saturday morning - receive SMS threatening legal action - Monday 06/11 spoke to a Teresa - who I complained to she told me to hold - if I had not put the phone down I would still be holding> Today another SMS threatening legal action I phone the number - Trisha says how can I help you? this is the call centre. Clearly the left had does not know what the right is doing. also on the 06/07 a Whats App reminding me to pay up or else, yesterday and SMS asking that a debit order be set - nop not until the payments that I have made have been sorted out. I never get anything positive for Blake - no decent explaination - only arrogance - rude, unprofession harra*****t.
Sonja Delport
Good day Ms. S. Delport,
Please note that I am in receipt of your query regarding your Woolworths accounts and I have tried to contact you without success.
I have escalated your proof of payments to Woolworths Financial Services to allocate accordingly.
Please note that the banking details that you have used are incorrect and I have requested Woolworths to assist.
The correct banking details will be sent to you shortly.
I will provide feedback on this matter once received.
Good day Ms. S. Delport,
Please note that I am in receipt of your query regarding your Woolworths accounts and I have tried to contact you without success.
I have escalated your proof of payments to Woolworths Financial Services to allocate accordingly.
Please note that the banking details that you have used are incorrect and I have requested Woolworths to assist.
The correct banking details will be sent to you shortly.
I will provide feedback on this matter once received.
Good day Ms. S. Delport,
As per email communications, you will need to trace your payments with your bank to the bank account number you had used.
We have supp**** you with the correct banking details which may be used to do your payment transfers for all your Woolworths accounts.
Please do not hesitate to contact us in the instance of any further concerns or queries. Contact details as follows: *** or e-mail ***
Regards
Mohamed Khan
Good day Ms. S. Delport,
As per email communications, you will need to trace your payments with your bank to the bank account number you had used.
We have supp**** you with the correct banking details which may be used to do your payment transfers for all your Woolworths accounts.
Please do not hesitate to contact us in the instance of any further concerns or queries. Contact details as follows: *** or e-mail ***
Regards
Mohamed Khan
