Being harassed due to Telkom/Blake & Associates incompetency
<p>To say I'm irritated would be putting it mildly...</p> <p> </p> <p>I sent cancellation forms for my Telkom account end of October 2016 - I had to send multiple times, post on Hello Peter, take numerous calls, simply to cancel my account.</p> <p> </p> <p>Telkom kept billing me, now that account is cancelled, I'm being harassed every second day to pay the outstanding amount of R680... an amount which was accrued in all the months following me sending my cancellation forms to Telkom. I have said multiple times to Telkom that I am not going to pay this as I cancelled my line. I have also spoken to Blake and Associates, informing them that I cancelled my account, and was billed unfairly. They said they would send me a mail with case ref/details but STILL nothing. Then this morning I get another call</p>
Good day,
Thank you for bringing this matter to our attention.
Kindly note we are unable to locate an account on our systems, therefore kindly provide us with an account number or an ID number so that we may be able to direct your request through to the correct department.
Please accept our most sincere apologies for any inconvenience caused. Do not hesitate to contact us should you have any further queries.
Kind Regards
Sandipa Rattan ***/***).
Good day,
Thank you for bringing this matter to our attention.
Kindly note we are unable to locate an account on our systems, therefore kindly provide us with an account number or an ID number so that we may be able to direct your request through to the correct department.
Please accept our most sincere apologies for any inconvenience caused. Do not hesitate to contact us should you have any further queries.
Kind Regards
Sandipa Rattan ***/***).
