1 reviews | Active since Aug 2018
Bad/Slow service
I have settled my account now I have to be the one one to follow up and each time I get told an escalation has been done but no one upates me..and nothing has changed on my account.
Good day,
Please accept our most sincere apologies for any inconvenience caused. Thank you for bringing this to our attention.
Kindly note we are unable to locate an account on our systems with the information provided, therefore kindly provide us with an account number or an ID number so that we may be able to direct your request through to the correct department.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Sandipa Rattan
***
Good day,
Please accept our most sincere apologies for any inconvenience caused. Thank you for bringing this to our attention.
Kindly note we are unable to locate an account on our systems with the information provided, therefore kindly provide us with an account number or an ID number so that we may be able to direct your request through to the correct department.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Sandipa Rattan
***
Good day Ms M Zwane
Kindly accept our most sincere apologies for any inconvenience caused.
We acknowledge receipt of your query and as per telephonic conversation I have explained the process of receiving a Paid up letter. This takes up to a month to receive from Old Mutual. A Temp paid up letter will be issued to you until we receive the original paid up letter from Old Mutual.
Thanking you in advance
Magdelene Govindsamy
Good day Ms M Zwane
Kindly accept our most sincere apologies for any inconvenience caused.
We acknowledge receipt of your query and as per telephonic conversation I have explained the process of receiving a Paid up letter. This takes up to a month to receive from Old Mutual. A Temp paid up letter will be issued to you until we receive the original paid up letter from Old Mutual.
Thanking you in advance
Magdelene Govindsamy