Bad Service

I settled in full the FNB Connect amount that you said I owe. Now almost 2 months later FNB's records still reflect that I owe them R1 and as a result my accounts are not in good standing. I have been calling almost every week to have this resolved but your uncooperative and rude service agents are useless. Since January I have been calling every week. I keep getting told there is an escalation after escalation and escalation. This is pathetic service. I am not able to earn eBucks because of this and you are unnecessarily impairing my credit record. This cannot be fair in any way.