tN
thandek N
1 reviews | Active since Jun 2024
11 Jun 2024, 16:08
Bad service
they are overcharging me i've paid for my telkom account opening Balance was R5k+ and i have paid more than 7k+ but they are still deduction on my Account ,when i reach out to them they do give me any feedback on why i am being over charged.
Helpful (0)
Replies (7)0
Replies (7)
Blake & Associates's replyOfficial
12 Jun 2024, 09:00Good day,
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete.
Thank you.
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete.
Thank you.
Blake & Associates's reply12 Jun 2024, 09:00
Official
Good day,
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete.
Thank you.
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete.
Thank you.
Blake & Associates's replyOfficial
12 Jun 2024, 10:17Good Morning Ms Nzama
As per our telephone conversation, your query has been resolved.
Kind Regards
Asanda Sisilana
As per our telephone conversation, your query has been resolved.
Kind Regards
Asanda Sisilana
Blake & Associates's reply12 Jun 2024, 10:17
Official
Good Morning Ms Nzama
As per our telephone conversation, your query has been resolved.
Kind Regards
Asanda Sisilana
As per our telephone conversation, your query has been resolved.
Kind Regards
Asanda Sisilana
tN
thandek N's updateReviewer Update
12 Jun 2024, 10:58Good Morning Thank you for getting back to me as prior to our call I would like Blake &Associates to send me a drafted agreement or document that says exactly what we agreed on and that the account will be closed on the 25/06/2024 as they stated on the call.
tN
thandek N's update12 Jun 2024, 10:58
Reviewer Update
Good Morning Thank you for getting back to me as prior to our call I would like Blake &Associates to send me a drafted agreement or document that says exactly what we agreed on and that the account will be closed on the 25/06/2024 as they stated on the call.
tN
thandek N's updateReviewer Update
25 Jun 2024, 08:28Good Morning I'm still waiting for the letter of agreement or paid up letter from Blake &Associates.
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thandek N's update25 Jun 2024, 08:28
Reviewer Update
Good Morning I'm still waiting for the letter of agreement or paid up letter from Blake &Associates.
Blake & Associates's replyOfficial
25 Jun 2024, 10:28Good day,
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete.
Thank you.
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete.
Thank you.
Blake & Associates's reply25 Jun 2024, 10:28
Official
Good day,
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete.
Thank you.
We are in receipt of your query.
The matter is being attended to, and a response will be provided once complete.
Thank you.
Blake & Associates's replyOfficial
25 Jun 2024, 11:06Good Day Ms Nzama
As per our telephone conversation, your paid-up letter will be issued upon your payment reflecting.
Thank You
Asanda Sisilana
Blake & Associates's reply25 Jun 2024, 11:06
Official
Good Day Ms Nzama
As per our telephone conversation, your paid-up letter will be issued upon your payment reflecting.
Thank You
Asanda Sisilana
tN
thandek N's updateReviewer Update
26 Jun 2024, 21:08 After paying the last amount that we agreed on with Blake and Associates (R1350) they send me this email below instead of paid-up letter. I'm shocked and confused because yesterday they debited the money but they saying i'm still owing .
Dear Telkom Customer
Kindly be advised that we act on behalf of our client Telkom SOC Ltd who have instructed us, Blake and Associates to collect overdue funds on your Telkom account *** with an outstanding of R2 456.75
Your Telkom agreement is in arrears in terms of a written/ verbal/ electronic agreement in place. Our client rendered a professional service, and you are in default of your agreement.
Dear Telkom Customer
Kindly be advised that we act on behalf of our client Telkom SOC Ltd who have instructed us, Blake and Associates to collect overdue funds on your Telkom account *** with an outstanding of R2 456.75
Your Telkom agreement is in arrears in terms of a written/ verbal/ electronic agreement in place. Our client rendered a professional service, and you are in default of your agreement.
You accepted the granting of the account facility for telecommunication services as well as the terms and conditions of the said agreement. This amount is now long overdue and payable immediately or alternatively contact our call centre for a settlement discount arrangement.
We can assist you by offering you a 25% discount when you settle your outstanding balance.
Payment is to be made into the following account:
• Account Name: Blake and Associates
• Bank: FNB
• Branch code: 632005
• Account Number: ***
• Reference number: ***
• Amount outstanding: R2 456.75
• Bank: FNB
• Branch code: 632005
• Account Number: ***
• Reference number: ***
• Amount outstanding: R2 456.75
· Paying via Debit Order
· Paying via EFT
· Paying online
· Paying via Credit/Debit Card
· Paying via EFT
· Paying online
· Paying via Credit/Debit Card
We look forward to you settling the full outstanding amount. If this is not possible, please do not hesitate to contact us for a suitable payment arrangement.
The balance on the invoice excludes 18% (Eighteen Percent) interest calculated per annum.
Note: If there should be no cancellation correspondence, proof of payment, payment arrangement plan received within 3 working days the account will follow our normal collection process.
The balance on the invoice excludes 18% (Eighteen Percent) interest calculated per annum.
Note: If there should be no cancellation correspondence, proof of payment, payment arrangement plan received within 3 working days the account will follow our normal collection process.
In the interim, our client’s rights remain reserved in toto.
tN
thandek N's update26 Jun 2024, 21:08
Reviewer Update
After paying the last amount that we agreed on with Blake and Associates (R1350) they send me this email below instead of paid-up letter. I'm shocked and confused because yesterday they debited the money but they saying i'm still owing .
Dear Telkom Customer
Kindly be advised that we act on behalf of our client Telkom SOC Ltd who have instructed us, Blake and Associates to collect overdue funds on your Telkom account *** with an outstanding of R2 456.75
Your Telkom agreement is in arrears in terms of a written/ verbal/ electronic agreement in place. Our client rendered a professional service, and you are in default of your agreement.
Dear Telkom Customer
Kindly be advised that we act on behalf of our client Telkom SOC Ltd who have instructed us, Blake and Associates to collect overdue funds on your Telkom account *** with an outstanding of R2 456.75
Your Telkom agreement is in arrears in terms of a written/ verbal/ electronic agreement in place. Our client rendered a professional service, and you are in default of your agreement.
You accepted the granting of the account facility for telecommunication services as well as the terms and conditions of the said agreement. This amount is now long overdue and payable immediately or alternatively contact our call centre for a settlement discount arrangement.
We can assist you by offering you a 25% discount when you settle your outstanding balance.
Payment is to be made into the following account:
• Account Name: Blake and Associates
• Bank: FNB
• Branch code: 632005
• Account Number: ***
• Reference number: ***
• Amount outstanding: R2 456.75
• Bank: FNB
• Branch code: 632005
• Account Number: ***
• Reference number: ***
• Amount outstanding: R2 456.75
· Paying via Debit Order
· Paying via EFT
· Paying online
· Paying via Credit/Debit Card
· Paying via EFT
· Paying online
· Paying via Credit/Debit Card
We look forward to you settling the full outstanding amount. If this is not possible, please do not hesitate to contact us for a suitable payment arrangement.
The balance on the invoice excludes 18% (Eighteen Percent) interest calculated per annum.
Note: If there should be no cancellation correspondence, proof of payment, payment arrangement plan received within 3 working days the account will follow our normal collection process.
The balance on the invoice excludes 18% (Eighteen Percent) interest calculated per annum.
Note: If there should be no cancellation correspondence, proof of payment, payment arrangement plan received within 3 working days the account will follow our normal collection process.
In the interim, our client’s rights remain reserved in toto.