AWFUL SERVICE

In early November I got a phonecall from a lady from Blake and Associates requesting me if it's possible to make an arrangement to settle my balance in 2 months, the month of November and December. I accepted this offer and approved it for them to debit the remainder of my debt in 2 months. They indeed debited my account in th month ending November and on the 18th of December. The 18th of December was by the way an unauthorised date by me because my debit date is the last day of each month but nonetheless I didn't have issues with that. I then made a phonecall to their call center requesting them to send me a letter confirming that I have settled my account. To my surprise I was told that my account was still in arrears of about R14 which is interest accumulated. I was dumb struck because I don't know why the lady who was facilitating my arrangement for the 2 months didn't take that into cognizance! I nevertheless paid the amount using an EFT on the 24th of December 2020. My bank sent the proof of payment to Blake and associates. I then made a follow up on the following week. On the 28th to be precise. I was told that the amount is not reflecting. I sent them a screenshot of the payment via email and I was even given a Whatsapp number to make the payment to. Today as I am writing this review. I still haven't received any form of communication what so ever. When we get handed over to the when we are in debt they quick to collect their money and never miss a single debit order. However when we finally settle. We get all sorts of stories. I don't mean to be rude but Blake and Associates service is **********