*********** AGENT AND POOR ADMINISTRATION PROCESSES!

been struggling for the past 2 full months for this company to allocate payment THAT was already made on the 31/07/2024 towards my Telkom account! i've been in contact with YOUR client services numerous times and no-one seems to know the processes. i called ON THE 21/08/2024 and was advised that they have sent the paid up letter to Telkom to allocate and close account. i then called telkom and was advised the account is still open on their end and no payment has been flagged on their side. this morning i called again to get the same answer! HOW LONG DOES IT TAKE TO ALLOCATE PAYMENT? YOUR STAFF IS *********** AND NEEDS PROPER TELEPHONE ETTIQUE! I CALLED AND SPOKE TO ASANDA WHO SOUNDED UNBORTHERED ABOUT ,MY FUSTRATION !!!!!!!!!!!!!!!!!!!!!!!!!!!!!I WANT THIS DAMN PAYMENT ALLOCATED AND TELKOM ACCOUNT SORTED....................YOU ARE DISGUSTING!!!!!! I DEMAND FOR THE MANAGER (ODELLE) TO SORT THIS MESS AS PROMISED BY THE AGENT ASANDA