AM
Alisha M

1 reviews | Active since Sept 2020

29 Jul 2024, 13:04

Absolutely illiterate

I was contacted by someone 0ffering me a settlement discount on my account I agreed to this yet the credit provider still deducted the normal payment off my groceries money befor the agreed date,when I called on Thursday I was told they would refund the balance Friday I got a call to say refund has been processed today I call and no one knows anything spoke to Lucas now and he then asked have I paid what kind of circus is being run, where you agree to there 10000 harassment calls yet they still proceed to ***** from your account

0
Replies (2)
Blake & Associates
Blake & Associates's reply29 Jul 2024, 14:30
Official
Good day,

We are in receipt of your query. 
 
The matter is being attended to, and a response will be provided once complete.   
 
Thank you. 

Best regards,

Blake & Associates
Blake & Associates's reply29 Jul 2024, 15:36
Official
 Dear Ms .Alisha Meyer,  We trust that you are well.  Kindly note we are in receipt of your query raised. A refund request has been sent to Wonga. Feedback will be provided to you once received from Wonga.  We do apologize for any inconvenience caused.  Thank you.  

Best regards,