Disappointing and unprofessional experience with Blacktrotters Afrika

We booked a New York/Mexico trip with BlackTrotters Afrika and it was a nightmare from start to finish. After paying thousands in instalments, we struggled to get responses until we stopped paying only then do they reach out. Then we went back to our payment plan and continued with our monthly payments as agreed. Red flags were there and we ignored them. Well, mostly because it was too late. Our original BA flights “disappeared” days before departure, only for BTA to casually inform us they’d changed them, without telling us. These new flights were at odd hours that had us waking up at 3am twice in our trip, and they were booked last minute, 11 days before our trip to be exact. Though we had paid 45days before the trip as requested.

They also failed to inform us about hotel deposits and taxes in New York of $738 in total! Our airport transfer in New York was also missed due to poor communication from both the transport company and BTA, costing us an additional $115. In Cancun, BTA added surprise transfer fees to activities they claimed were complimentary. One activity was canceled, and we were promised a refund on May 5, we are still waiting. They never even followed up once we got home.

Beware, this company’s polished social media does not reflect the disorganised, unprofessional service you’ll receive.