Zero After Sales Service.

The \service\" offered at the Blackberry walk in centre in Midrand is not good. Only one lady was available to assist when I walked in on the 15th of Jan '16. When I enquired where her colleague/s were she rep**** that one was on lunch (at 11am) and the other was on leave. <br> <br> My query was simple, could she help me with the obligatory blackberry software upgrade for my classic handset which I had bought 6 months prior? She was very dismissive in her reply saying that I needed to go home and attempt it there because she only had half an hour free wifi and the upgrade took longer than that. I tried to explain to her that I had in fact tried the upgrade at home, but that the upgrade process kept stalling. She eventually agreed to assist, but not without a fight. <br> <br> The unfortunate conclusion is that asking nicely doesn't always help and that one is obliged to resort to threats of escalations prior to anything being done. I blame management for poor staff training. In the meantime, I have another issue with regard to the sound on the phone (no audio output for incoming calls in despite settings). I am loathe to return to the walk in centre & request assistance from unhelpful staff."