Leaving loyal users in the lurch

I went to the BlackBerry counter at MTN's Moningside Customer Care Centre to restore data on my phone as it had just come back from repairs. the guy at the BB counter said that he didn't have a working version of BlackBerry Link and that he had been waiting for a week for it and had no clue when he would get it- because f this he could do absolutely nothing to any phone besides maybe referring customers to book them in for repairs with a service provider.<br> <br> The only reason i needed to do this in-store is because i myself am having problems installing BlackBerry Link on my home laptop since i upgraded to Windows 10. How are the last of us \loyalists"being left in the cold?<br> <br> C'maan guys..... be better."""