****** Deposit Complaint

I would like to raise a formal complaint again a company that offers flats for rent named Bitprop. This regarding my deposit which I never received after moving out of one of their premises. I emailed them several time explaining my situation but was ignored and treated rudely by their respective staff. 31st of May 2024 I was forcefully evicted before my notice period which was the 1st of a June 2024. In the year 2023 in the month of June I had moved in to 18 Satelite Drive, iKwezi Park, Khayelitsha. I then discovered that some items were already damaged. I then got in contact with maintenance and Nolitha Vanda to make them aware of the issue several times and no action was taken regarding this. On the 31st of May 2024 my belongings were then removed from my flat without my presence and left outside. Prior to that I had communicated several times with a lady named Buhle and she became so rude and proceeded to send people to remove my belongings irregardless of the services I had paid for and the agreement that was made with the cleaners that I would vacate on the 1st of June. I had sent pictures and evidence to prove my claim however that did not help at all. I tried to reach out to the landlord with no response either as they are aware of the matter. Shortly after this incident to my surprise I was told that I would have to forfeit my deposit of R3500 to which I fail to understand why was I charged this much for things I never damaged. I was never notified in time of any changes or new developments, I was never given a chance either to clean the flat. I was then given a contact person by the name of Phumlani Tyali. I tried to enquire with him as I was told by Buhle that he handles deposits and inspections which in my case never occurred as agreed with Phumlani before I had to move out. He also did not help instead they kept on sending me around to the next person and at time’s ignoring my attempts to get a hold them. I feel ****** and undermined by the companies representatives and I would like to get this resolved. I’ve been patient enough with Bitprop and I will no longer stand for this type of treatment. If needs be then I will have to involve the law because this is daylight *******. I’m very furious with the service provided here and have never witnessed such unprofessionalism!. This is ******** and quite disgusting.