Deteriorating service

I was probably one of the first home customers of Bitco and immediately got a 5mbps uncapped home PREMIUM line as I was tired of cellphone network and the like. The ad, which I still have promised HD stream etc etc. I was sold.<br> <br> Installation was quick and great. First year of streaming was great, till things started deteriorating like the cellphone networks. Complaint after complaint nothing is done. The technicians are ****y and arrogant. Tonight as I type I get 1,17 mbs, 76ms latency. This from a 5mbps line. I cant even stream youtube at HD never mind Netflix. This is especially prevalent between 17:30 and 20:30 week days.<br> <br> My subscription is up soon and I think its time to move along. Bitco will learn the hard way as the rest as keeping customers happy is not their forte, and losing them will come back and bite you hard!<br> <br> I wish I received what I paid for as I get an hour at 5mbs and some light browsing at max! Seems fibre is the way to go and available where I live soon.