POOR ISP SERVICE FROM BISIT INTERNET SOLUTIONS

I am absolutely appalled by the poor service we got from BISIT Internet Solutions. We recently moved house and unfortunately our previous ISP was unable to find clear line of sight so we had to look for another provider. Which is always a mission, right? Finding the perfect match at a reasonable price is always a nightmare.

Our landlady told us she was with BISIT and seeing as she left her aerial and her router for our use I finally decided to give them a try. What a disaster ... for weeks we struggled with a poor connection although we took one of the top packages ... and when I phoned to lodge a complaint I was told "The technicians will get back to you." Guess what - we're still waiting. After several weeks of struggling to do the tiniest thing like log in to Gmail fibre was finally made available in our area and I was able to go back to our previous provider. So I cancelled the BISIT by sending them an email and it was a full 8 days before they responded. And then they wanted to fetch the aerial and router ... which I had specifically mentioned in my application was already installed and belonged to the home owner. I sent them several emails and still a week later am, again, still waiting for confirmation that we're on the same page. Seriously?

So, not only is their service not what they make it out to be, their support is atrocious and they couldn't even be bothered to respond to emails. Don't go this route with this company ... avoid them at all costs and stick to the good guys like Wirulink who are so on the ball with fabulous service and prompt and friendly staff who attend to every query within a short space of time.