No customer service after appliance was delivered

I have bought a Ma Baker III bread machine and had it delivered to my mother who lives in town. I got it from her 4 weeks after delivery and decided to use it the first time using the delay function to wake up with the smell of fresh bread. Instead we woke up with a loud noise and the bread machine actually 'walked' off the counter top during the kneading process. (after doing some research this happens quite often to many people, mostly because the machines are not balanced at manufacturing). I have immediately called Binuns and they just said I must pay a hundred and fifty rands to send the machine back and another hundred and fifty rands to collect it afterwards, but where in this time of the world am I suppose to pay additional three hundred rands for an appliance I already had to sc**** my budget for, because of a faulty machine. Now I sit with a broken lid, cannot use the machine, they refuse to send a new lid only, and I am poorer by one thousand one hundred and fifty rands. Not satisfied at all.