My Funds Are Stuck – Binance Ignoring Me for Over a Month!

It has been over a month now, and my issue with Binance is still unresolved.

Binance suspended both my deposit and withdrawal functions, claiming it was due to a request from my bank (FNB) to close my ZAR deposit channel (FAT). But Binance didn’t just block the ZAR deposit—they blocked my entire crypto access, including withdrawals, which was never requested by the bank.

I’ve contacted Binance support many times, and every time they give the same excuse: “We are waiting for a response from your bank.” But when I contacted FNB myself, they clearly told me there is no issue from their side—no complaint, no case, nothing blocking my account from their end.

So now I’m stuck in the middle, and Binance is doing absolutely nothing to help. They’re just hiding behind the excuse that the bank is not responding. My question is: If the bank never replies, does that mean my money is gone forever?

This is a serious failure in customer service and fund security. Binance should at least allow me to withdraw my crypto. I trusted this platform, but now I feel completely helpless and ignored. This experience has been mentally and financially stressful.

Binance: I need my money. Stop delaying. Fix this!