SK
Sindre K

1 reviews | Active since Oct 2015

05 Aug 2020, 11:24

Mind blowing- Binance, don't reply to their customers after 7 messages from June- August

I have written 7 message/mails to Binance support team. In 63 days has no one from support staff rep**** anything, which is unacceptable. They received my mails and as I wrote in mails that someone from their support team went into my branded mails 37 times. This indicate that they received all my mails and I can prove it. It is beyond one’s grasp to treat customers like this for such a very long time. I have been trying since May to get access to my account at Binance exchange where I also sent two messages. No one in Binance has helped me. Binance’s support staff shall naturally assist me when their exchange blocks me from getting access to my own account. The reasons advanced are mentioned in 4 of my first mails. I have stressed that I haven't had any issues with 4 other exchanges in this regards. It is only Biance that don't assist when I have changed mail address.

It is bewildering that Bianance still hasn’t assisted me after more than 7 messages. I have also requested several times to speak to a manager in Support staff based on Binance’s total lack of follow through. I have been able to get access to all of the 4 other exchanges when I had to change my mail address without any issues at all. I allude to my crystal clear mails below to Binance to assist with something that is my undisputed and definite right as a customer. My crypto group consisting of 7 crypto enthusiast could not believe that Binance support team has ignored to respond me after such a long time. They propose that if Binance don’t assist properly to this, do we have to consider to send messages to Telegram, Redditt, Twitter, Facebook, Discord and HelloPeter and inform how Binance totally ignore their customers. This is my first review in this regards and I hope Binance finally come back and help me as their customers for almost 3 years.

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