I am frustrated because after not being assisted properly on their live chat, I opted to call them

I am frustrated because after not being assisted properly on their live chat, I opted to call them. I was told that l am third in the queue and will be attended to shortly. After ONE HOUR and TWENTY minutes, I was still third in the queue and all my funds were gone to waste, resulting in my call being aborted with no resolved issues. Their technical support is. Just as bad and I want to add to that as well